Executive Account Manager

Make your next move your best move!

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first. 

 In this role, this individual is responsible to maintain and develop long-term relationships with clients (including two or more strategic clients). This individual will serve as the liaison of clients, the Probate Finder OnDemand solution and cross-functional internal teams to ensure timely and successful delivery of solutions while pursuing profitable growth opportunities. Additionally, this individual is responsible to sell and support the Company’s complete product and service offer to clients, focus time on clients with high-value and/or strategic growth opportunities 

Primary Responsibilities include but are not limited to:

• Educate clients on DCM Services processes, products   and Account Receivable industries
• Establish on-going communication strategies with   assigned clients
• Review reports to ensure placement expectations and   processes are followed
• Communicate important client updates to the   organization
• Primary point of contact for any Business Development owned matters specific to assigned clients (Probate Finder OnDemand and agency) 
• Collaborate with internal departments to ensure client expectations are met 
• Build and maintain strong, long-lasting client relationships
• Professionally handle incoming requests from customers, ensuring issues are resolved promptly and accurately
• Utilize SalesForce and JIRA software to document client status updates 
• Actively manage problem resolution and escalation procedures for clients
• Proficient with the Probate Finder OnDemand (PFOD)   application and processes
• Evaluate client revenue and profitability targets   monthly, quarterly and annual basis
• Proactively capitalize on market share opportunities
• Ensuring all performance deliverables and   expectations are met
• Represent company at trade association   meetings/events
• Actively participate in “user-testing” as needed for   product enhancement releases across all products and services offered to DCMS   clients
• Manage and develop direct employees as assigned
• Re-engage and educate non-using clients for re-sells   as applicable
• Follow procedures related to sales proformas,   salesforce, and others as assigned
• Coordinate, lead, and present at external client   meetings, internal meetings and other industry events to facilitate the   development of profitable business and sustainable relationships   
• Identify and growth opportunities with clients and   collaborate with Executive team to ensure growth attainment
• Collaborate and lead communication with internal   departments in order to proactively manage client satisfaction and service   delivery by anticipating needs and/or issues
• Maintain thorough knowledge of important market   trends and stay informed of relevant competition in the marketplace
• Capitalize on market share opportunities
• Actively network within given/assigned industries
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Staff Manual, and client specific publication 

Education/Skills/Experience:

• Bachelor’s degree preferred or equivalent experience 
• 2 - 4 years of customer or client management experience
• Understanding of assigned vertical
• Strong understanding of all DCMS products and services
• Knowledge of the probate and claim presentation process, preferred 
• Excellent presentation skills
• Strong organizational skills
• Experience with project and process management highly desired
• Proven ability to multi-task and prioritize
• Strong communication skills (both verbal and written)
• High level of proficiency in MS Office applications, primarily: Word, PowerPoint, and Excel
• Ability to tactfully and effectively handle customers
• Self-starter with a team orientated mindset
• Demonstrate a passion for excellence with respect to caring for customers