Executive and Operations Support Specialist

Are you ready to take on a pivotal role where your organizational prowess and proactive mindset will support leadership success and implement corporative activities? Do you have a passion for managing complex tasks and providing high-level support?

Ripple Effect is looking for a dynamic and detail-oriented Executive and Operations Support Specialist with four years of relevant professional experience to join our team. This role will work closely with executive leaders and staff across divisions, providing multi-faceted administrative support and assistance to ensure smooth office and facilities operations, effective use of executives’ time, and productive interactions with staff and the public. The ideal candidate will be proactive, highly organized, and capable of handling a wide range of support tasks with minimal supervision.

If this position sounds of interest, there’s a place for you here at Ripple Effect! We offer a diverse and engaging work environment, with a multitude of incentives and flexible work options that work for you and your lifestyle.

 General Information

• Job Code: PRO-EA-03
• Location: Ripple Effect Headquarters – Rockville, MD
• Employee Type: Exempt, Full-Time Regular
  (Ask our recruiters about flexible work arrangements)
• Telework: None
• Travel Required: Daily commute to Rockville, MD
• Clearance: None
• Citizenship: Other
• Manager: No
• Number of Openings: 1
• Salary Range: $63,738.00 to $73,298.00 (how we pay and promote)

Responsibilities

• Provides a full range of administrative services to Ripple executives, including the management of schedules, preparation of meeting materials, coordination of complex travel arrangements, and submission of expense reports via electronic reporting system
• Conducts research and information gathering on behalf of the executive and prepares summaries and reports
• Composes, types and distributes meeting minutes and action items, and follows-up on task completion
• Leads planning for and support to corporate events
• Supports documenting of processes and procedures of administrative tasks and organizing SOPs
• Assists with HR corporate tasks related to employee experience (e.g. onboarding procedures, committee support)
• Uses discretion, judgement, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality
• Maintains the order and upkeep of HQ office and manages facilities operational tasks
• Anticipates administrative needs for office and leverages experience to improve operational effectiveness and efficiencies
• Provides exceptional customer service to Ripple staff and office visitors
• Manages centralized email inquiry boxes and provides routine triaging, responding and filing
• Develops positive and strategic relationships at all levels of the organization and with external vendors
• Other support duties as assigned

Minimum Education and Experience

• Bachelor’s degree
• Four years of relevant professional experience
• Two years’ experience managing calendars and correspondence on behalf of executive-level leadership

Basic Requirements

• Strong calendar management skills, including scheduling and coordinating meetings on behalf of executive-level leaders
• Ability to compose and draft correspondence including letters, memos and reports of a highly confidential nature
• Demonstrated ability to navigate Microsoft Office products with advanced Outlook, Word and PowerPoint skills and experience working collaboratively in Microsoft Excel, SharePoint, Teams, and other web-based software
• Experience in planning, coordinating, and supporting corporate events
• Exceptional customer service skills and ability to anticipate the needs of both internal employees and external partners
• Demonstrated ability to exercise discretion and maintain confidential information
• Experience maintaining an organized and efficient work office environment
• Strong written and verbal communication and interpersonal skills, with attention to detail
• Ability to multi-task, manage multiple competing deadlines, and prioritize workload

 To be successful at Ripple Effect, you must be able to pay attention to details, clearly communicate, work independently, and have an eagerness to learn. Learn more about what makes Ripple so great, check out our capabilities.

 Skills That Set You Apart

• Familiarity with vendor management and external stakeholder coordination
• Familiarity with HR-related administrative tasks
• Experience supporting C-level executives in a federal consulting, fast-paced or high-growth environment

If you don’t have all of the skills above, don’t be discouraged—no resume paints a complete picture of a person. There’s a good chance you’re more wonderful than you think, so please apply!

Ripple Effect rewards our employees for their contributions to our mission in many ways, from competitive pay and exceptional benefits to a range of work/life programs based on your employment classification and personalized preferences. 

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Ripple Effect is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of to race, color, religion, sex, national origin, age (40 or older), disability, or genetic information. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation during the hiring process, please let us know by contacting our HR department at [email protected] or your recruiter. Eligibility for employment will be verified using E-verify.