Executive, Business Services and Special Projects

Education and Work Experience:

• Master's Degree: Required


• Ten years work experience: Required


• Five years leadership experience: Required


• Five years job leadership experience: Preferred

Essential Functions:

• Execute and advance services and capability strategy: Develop and execute the enterprise roadmap Services and Capability strategies, including delivery-model selection, location strategy, workforce planning, capacity management, partner strategy, and the pathway from initial market entry to sustainable operations. Evaluate models based on the economics, complexity, risk, talent needs, scalability, and strategic importance of the work.


• Direct Service optimization and stabilization: Lead lifecycle strategy from opportunity assessment and readiness through process standardization, knowledge transfer, workforce mobilization, implementation, launch, stabilization, and optimization. Establish clear transition gates, acceptance criteria, ownership, risk controls, contingency plans, and handoffs to steady-state service leaders. Ensure transitions protect service continuity, regulatory obligations, workforce readiness, customer experience, and business performance.


• Govern Vendors and Delivery Partners: Provide executive oversight for vendor delivery and operating performance in partnership with the Vendor Relationship Office, Finance, Technology, Legal, Compliance, and functional service owners. Establish governance forums, decision rights, RACIs, performance expectations, escalation pathways, risk controls, transition obligations, and continuous-improvement commitments.


• Manage and Operationalize a Scalable Service and Transformation Portfolio: Design the strategic lifecycle of the services portfolio, including service intake, scope assessment, prioritization, introduction, scaling, optimization, and retirement. Partner with Process Owners and functional executives to standardize end-to-end processes and determine the appropriate combination of operating model and technology. Maintain service roadmaps and ensure strategic projects are prioritized according to mission and culture fit, risk and talent availability, customer impact, scale, readiness, and speed to measurable value. Provides recommendations regarding sourcing strategies, expansion, operating model decisions, workforce strategies, and major transformation initiatives for approval through established governance processes.


• Deliver Enterprise Value, Innovation, and Sustainable Adoption: Translate services strategy into measurable improvements in service quality, reliability, capacity, productivity, cost to serve, workforce sustainability, customer and employee experience, and enterprise agility. Sponsor AI, automation, analytics, and process-redesign opportunities after foundational standardization and migration readiness are established. Partner with Transformation Operations and Finance to develop business cases and measure realized value, and with Experience and Change leaders on adoption, cultural integration, and service outcomes.


• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.


Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.