Executive Director

Description

Job Summary:

The Executive Director is responsible for the management of the Assisted Living, Independent Living, and/or Memory Care community. 

Supervisory Responsibilities: 

• Oversees the daily administration of the organization by implementing policies, procedures, and programs.
• Drafts and implements performance standards; conducts performance reviews for senior leadership.

Duties & Responsibilities:

• Complete oversight of all aspects resident care, programming, staffing and facilities maintenance and fiscal management.
• Ensuring that operation is at all times in compliance with all applicable laws and regulations.
• Enforcing safe and fiscally responsible admission and retention policies.
• Keeping operation within monthly budget.
• Plan and coordinate health services.
• Work collaboratively with physicians to implement appropriate healthcare programs.
• Establish and enforce policies and procedures.
• Take an active role in community relations, marketing, and admissions.
• Servant Leadership directs all aspects of decision making.
• Ensuring resident satisfaction through quality assurance programs and direct involvement in customer service.
• Conducts training classes, on-the-job training, and orientation programs for all associates.
• Creating and implementing policies and procedures to better the operation and quality of care.
• Ensuring that all possible efforts are being made to assist and facilitate billing and collection of monthly rents.
• Respond in a timely manner to requests of residents, families, and guests’ programs. 
• Performs other related duties as assigned.

Requirements

Required Skills & Abilities:

• Strong leadership qualities.
• Able to make independent decisions. 
• Must be able to communicate in a warm, friendly and caring manner. 
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts. 
• Able to manage revenue and expense budget. (Staffing)
• Excellent written and verbal communications skills.
• Able to talk and hear effectively to convey instructions and information to residents and team members.
• Exceptional teamwork and leadership skills.
• Excellent organizational skills and multi-tasking abilities.
• Strong attention to detail and basic bookkeeping skills required.
• Excellent knowledge of the state regulations and compliance management.
• Proven ability to execute results.
• Strong financial and human resources judgement.
• Maintains basic knowledge of computer software and internet platforms, including email.
• Working knowledge of basic accounting terminology and processes.
• Desire to work with older adults and their families.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA). 
• Projects a positive and professional image at all times.

Education & Experience: 

• Bachelor’s degree preferred.
• Previous experience in Assisted Living required. 
• Experience in a managerial role required. 
• Must have required licensure/ credentialing.
• Meet state or provincial health related requirements.
• Maintain any other certification as required by state or provincial regulations.

Physical Requirements: 

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Able to stand or walk 75% of the day. 
• Able to concentrate with frequent interruptions. 
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping. 
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions. 
• Use personal protective equipment and supplies when needed.
• Subject to infectious diseases, substances, and odors.