Executive Director, Client Success Management

Executive Director, Client Success Management

About the Company
Internationally-recognized provider of CX technology & services
Industry
Outsourcing/Offshoring
Type
Public Company
Founded
1982
Employees
10,001+
Categories
Publicly Traded
Consulting & Professional Services
Outsourcing
Information Technology
Open Source
Software
Wealth Management
Amazon Associates Program
Opportunities
Partners Programs
Consulting

Specialties
Customer Experience Consulting
Customer Technology Services
Customer Care Services
Captivate Customers
Omnichannel Technology
Bilingual Professionals
Cloud-Based Technology
Operational Excellence
Revenue Growth
Customer Acquisition
Care
Digital Trust and Safety Services
and CX Technology

About the Role
The Executive Director, Client Success Management is a pivotal role focused on bringing humanity to business and impacting a global company at a regional or local level. The successful candidate will be responsible for servicing partner sites and supporting lines of business to ensure the delivery of performance and critical operational expectations. This includes exceeding operational goals, resolving process and operational issues through cross-functional partnerships, and managing highly escalated issues that require communication at all levels of leadership. The role also involves a strong emphasis on continuous improvement, optimizing efficiencies, and building client relationships.Candidates for this position should have a college degree and 4 years' of experience, or 8 years' of experience without a degree. The role requires experience in working with management to align training initiatives with company strategies and values, as well as knowledge and sensitivity to diversity issues. Strong consulting, influencing, interpersonal, and communication skills are essential, as is significant organizational skills and attention to detail. The Executive Director will be expected to lead the development of leadership programs, drive the optimization of learning technology tools, and work with executive leadership to identify and implement strategies for performance improvement. The ability to work effectively with consultants, vendors, and professional resources is also a key requirement.
Hiring Manager Title
VP
Travel Percent
Less than 10%
Functions
CEO/President
Non-Profit Management
Strategy
General Management
Operations

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