Executive Director of Clinical Healthcare Operations

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

ABOUT THE COMPANY

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE: https://enterprisemgmtinc.com/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: [email protected]

POSITION TITLE: Executive Director of Clinical Healthcare Operations

ALTERNATE TITLE(S): Executive Director of Behavioral Health Operations, Executive Director of Clinical Operations, Director of Healthcare Compliance & Operations, Executive Director of Regulatory & Clinical Operations, 

COMPANY: Enterprise Management Solutions, LLC

DEPARTMENT: 

DIVISION: Operations

UNIT: N/A

LOCATION: 3310 Eastern Ave, Baltimore MD 21224

ACCOUNTABLE TO: Chief Operating Officer

ACCOUNTABLE FOR: The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence. This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines. The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.

WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.

CLASSIFICATION: Full-time, Exempt or non-exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements

COMPENSATION RANGE: $28.00 – $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience, construction/facility oversight experience, asset management ability, leadership background, and demonstrated capacity to manage multiple properties, projects, vendors, and operational teams.

BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.

ANTICIPATED TRAVEL: 50% of the time. You will use a company vehicle. There is no additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES

The Executive Director of Clinical Healthcare Operations is responsible for providing executive-level operational leadership and oversight across assigned healthcare and behavioral health programs, ensuring operational efficiency, regulatory readiness, staffing accountability, workflow performance, service coordination, and organizational consistency. Responsibilities include overseeing day-to-day operations, supporting compliance and documentation standards, monitoring staffing and operational coverage, coordinating with clinical, administrative, billing, credentialing, and executive leadership teams, and implementing process improvements to strengthen operational performance and accountability. The position is responsible for supporting multi-site healthcare operations, maintaining readiness for audits and inspections, monitoring operational risks, supporting revenue cycle workflows, assisting with program development and stabilization initiatives, and ensuring alignment with organizational priorities, service delivery expectations, and executive leadership directives.

SCHEDULED DUTIES AND RESPONSIBILITIES

• Provide executive-level operational oversight across assigned healthcare and behavioral health programs and service lines


• Monitor day-to-day operational workflows, staffing coverage, scheduling coordination, and service delivery performance


• Supervise operational leaders, managers, coordinators, supervisors, and administrative personnel across assigned entities


• Coordinate operational communication between executive leadership, program leadership, compliance teams, billing departments, credentialing personnel, HR, finance, IT, and administrative support teams


• Monitor operational performance indicators including productivity, staffing efficiency, patient access, utilization, census, workflow performance, and service delivery standards


• Support recruitment activities, onboarding coordination, workforce accountability, leadership development, and staff performance improvement initiatives


• Monitor documentation accountability, compliance readiness, credentialing coordination, authorization tracking, and operational controls affecting healthcare and behavioral health services


• Support organizational readiness for audits, inspections, accreditation reviews, payer evaluations, licensing reviews, and regulatory compliance activities


• Coordinate with billing and administrative teams regarding operational barriers affecting reimbursement, billing readiness, documentation completion, and revenue cycle performance


• Monitor intake coordination, referrals, scheduling workflows, follow-up procedures, continuity of care processes, and patient access operations


• Implement process improvements, workflow standardization efforts, operational controls, and accountability measures to strengthen organizational performance


• Prepare operational reports, workflow summaries, staffing updates, performance analyses, corrective action tracking, and executive reporting materials


• Support operational planning, program development, expansion initiatives, restructuring efforts, and stabilization activities across assigned programs and service lines


• Monitor operational risks involving staffing, compliance, patient care operations, documentation standards, billing readiness, financial controls, and service delivery performance


• Escalate urgent operational, compliance, staffing, financial, safety, or patient care concerns to executive leadership as appropriate


• Support continuity planning, emergency response coordination, crisis management activities, and operational recovery efforts during urgent or high-risk situations


• Maintain professionalism, confidentiality, accountability, and alignment with organizational policies, operational standards, and executive leadership directives

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Respond to urgent operational issues, staffing shortages, workflow disruptions, patient care concerns, or service delivery challenges as they arise


• Support emergency operational coverage needs during staffing emergencies, call-outs, program disruptions, or high-risk operational situations


• Participate in urgent meetings, inspections, investigations, audits, corrective action discussions, or executive leadership consultations as required


• Address unexpected compliance concerns, documentation deficiencies, billing issues, licensing matters, or regulatory requests requiring immediate operational intervention


• Assist with crisis response coordination, continuity planning, operational recovery efforts, and emergency preparedness activities across assigned healthcare and behavioral health programs


• Support organizational restructuring efforts, workflow stabilization initiatives, program transitions, or newly assigned operational projects as directed by executive leadership


• Investigate and assist in resolving operational complaints, escalated staff concerns, patient access issues, service interruptions, or workflow failures impacting program performance


• Provide operational leadership support during accreditation reviews, payer evaluations, site visits, emergency inspections, or regulatory inquiries


• Coordinate with internal departments and external partners regarding unforeseen operational priorities, organizational risks, or urgent business matters


• Perform additional operational, administrative, leadership, compliance, reporting, or organizational duties as assigned by executive leadership to support business continuity and organizational objectives

PHYSICAL DEMANDS: 

• Ability to travel regularly between healthcare program sites, outpatient clinics, administrative offices, partner organizations, meetings, inspections, and other assigned operational locations as required


• Ability to manage multiple priorities, urgent operational matters, staffing concerns, compliance deadlines, and service delivery issues within a fast-paced healthcare environment


• Ability to review operational reports, documentation records, compliance materials, staffing schedules, billing-related information, audits, and workflow data for extended periods of time


• Ability to communicate effectively with executive leadership, staff, patients, families, vendors, regulators, payers, and external partners in both routine and high-pressure situations


• Ability to maintain professionalism, sound judgment, confidentiality, and operational leadership during stressful, sensitive, or urgent situations


• Ability to work occasional evening, weekend, holiday, or emergency operational hours based on organizational and program needs


• Ability to move throughout healthcare facilities, administrative offices, program sites, and operational environments as necessary to support oversight responsibilities


• Ability to operate standard office equipment, computers, communication systems, and electronic healthcare or operational management systems required for assigned responsibilities

WORKING CONDITIONS

• Work is performed within administrative offices, outpatient healthcare programs, behavioral health facilities, clinical environments, community-based program locations, and other assigned operational settings


• Position operates within a fast-paced, regulated healthcare and behavioral health environment requiring responsiveness to operational priorities, compliance matters, staffing concerns, and service delivery demands


• Frequent interaction with executive leadership, healthcare personnel, administrative staff, patients, families, vendors, regulators, payers, auditors, and external partners may be required


• Responsibilities may involve exposure to stressful, urgent, sensitive, or high-pressure operational situations requiring sound judgment, professionalism, discretion, and timely decision-making


• Position requires regular travel between assigned program locations, meetings, inspections, healthcare facilities, and operational sites as necessary to support organizational objectives and operational oversight responsibilities


• Work responsibilities may require occasional evening, weekend, holiday, or emergency availability depending on operational needs, inspections, staffing shortages, audits, service disruptions, or urgent organizational matters


• Position requires the ability to maintain confidentiality and professionalism while managing sensitive operational, patient-related, compliance, staffing, financial, and organizational information

COMPETENCIES AND SKILLS

• Strong leadership, operational management, and executive-level decision-making abilities within healthcare and behavioral health environments


• Strong understanding of healthcare operations, compliance readiness, documentation accountability, and service delivery standards


• Ability to manage multiple programs, operational priorities, and urgent situations while maintaining organizational efficiency and accountability


• Strong organizational, problem-solving, and workflow management skills with the ability to implement process improvements and operational controls


• Strong verbal and written communication skills with the ability to collaborate effectively with executive leadership, clinical teams, administrative staff, regulators, and external partners


• Ability to maintain professionalism, confidentiality, discretion, and sound judgment when handling sensitive operational, staffing, compliance, or patient-related matters

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Required Qualifications

• Master’s degree required in Healthcare Administration, Business Administration, Public Health, Behavioral Health Administration, Nursing Administration, Social Work, Counseling, Psychology, Human Services Administration, or a closely related field


• Minimum of five (5) years of progressive experience in healthcare operations, behavioral health operations, clinical administration, or a related regulated healthcare environment strongly preferred


• Minimum of three (3) years of supervisory, management, or operational leadership experience strongly preferred


• Strong knowledge of healthcare operations, compliance readiness, staffing coordination, documentation accountability, billing workflows, and operational performance management


• Experience with outpatient healthcare, behavioral health, integrated care programs, regulatory audits, accreditation standards, or multi-site operations preferred


• Valid driver’s license required with the ability to travel regularly between assigned operational locations as necessary