Executive Director of Memory Care

Position Summary: The Executive Director - Memory Care (ED-MC) is a dynamic leader responsible for overseeing all aspects of our InspÄ«r’ Oceana Memory Care Program, ensuring the well-being, safety, and comfort of our residents living with dementia. This role combines strategic management with hands-on operational oversight, embodying our commitment to providing exceptional care and a nurturing environment resident, their families and our associates. The ED-MC will lead the Memory Care Program to promote dementia care expertise, optimal wellness outcomes, resident/family satisfaction, compliance with state regulations, and operational efficiency.

Accountabilities:

• Operational Leadership: Oversees day-to-day operations, focusing on care, lifestyle and culinary experience. Plans, develops, and implements standards and improvements for the Memory Care Program.


• Team Management & Development: Hires, trains, and manages memory care staff, fostering a culture of excellence, empathy, and continuous improvement in dementia care practices.


• Resident & Family Engagement: Acts as a primary liaison with families, offering support, education, and regular updates on resident care and program innovations.


• Compliance & Quality Assurance: Ensures the Memory Care Program meets all federal, state, and company standards, and prepares for inspections by regulatory agencies.


• Program Development: Leads the implementation of specialized service plans tailored to individual needs, integrating InspÄ«r standards and best practices in dementia care.

Minimum Qualifications 

• Bachelor’s degree in human services management, nursing home management, or a related field. Non-degreed individuals with extensive leadership and dementia care experience may also be considered.


• 5+ years of progressive experience in senior living or LTC operations with a focus on memory care.


• Approval from the State of New York Department of Health, or applicable state regulatory bodies as required by NYDOH regulations


• Demonstrated leadership and management skills, with experience in staff development and performance management.


• Excellent communication, customer service, and public relations skills.


• Skills, Knowledge, Abilities & Personal Characteristics


• Proficiency with SBAR Communication


• Able to use online training platforms, and complete and update a Care Plan


• Able to lead case discussions on residents with complex care needs and effectively lead family/team meetings


• Oral and Written Comprehension and Expression - Must be able to convey and understand information and ideas in English


• Excellent customer service and ability to emotionally connect with residents, their families, peers and associates 


• Ability to maintain positive working relationships with residents, their families, peers and associates


• Must be able to evaluate and select among alternative courses of action quickly and accurately


• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary


• Must work well in stressful, high pressure situations


• Must maintain composure and objectivity under pressure


• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular situation


• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by residents, guests, or associates


• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions


• Ability to stand for long hours and walk long distances without fatigue


• Ability to bend, stretch, stoop and reach repeatedly without difficulty


• Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects


• Utilize technology as a means of communication necessary to support resident needs and ensure operational compliance as well as resident safety and security

Typical Work Duties & Functions

• Operational Leadership & Program Development




• Ensures the Memory Care Program's alignment with InspÄ«r branded standards, integrating specialized operational and service plans tailored to the unique needs of residents living with dementia.


• Leads the planning, development, and implementation of innovative care practices, ensuring a therapeutic environment that promotes dignity, engagement, and a high quality of life.

·         Works collaboratively with department heads to emphasize the team's role in sales and participation in the community marketing action plan and sales action plan

• Regulatory Compliance
  
  
  
  • Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
  
  
  • Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
  
  
  
  


• Financial Growth
  
  
  
  • Maintains monthly financial reports and provides explanation for variances while driving strong expense management
  
  
  • Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
  
  
  • Optimizes all opportunities to generate revenue, including ancillary revenue
  
  
  • Maintains and increases occupancy in accordance with budget
  
  
  
  

• Staff Management & Development




• Directs the hiring, training, and management of memory care staff, emphasizing continuous education on dementia care best practices and person-centered care approaches.


• Conducts performance reviews, provides coaching, and implements staff development programs to ensure a skilled and compassionate care team.


• Ongoing review and strategizing to assure stronger retention outcomes




• Resident Care & Service Plans




• Collaborates with clinical team to develop and implement customized care plans, focusing on the holistic well-being of each resident.


• Monitors resident progress, adjusting care approaches as needed, and ensures all care documentation is completed promptly and accurately.




• Culinary Experience




• Works closely with the Executive Chef to ensure dining experiences are tailored to residents' needs, preferences, and dietary requirements, enhancing their quality of life.


• Oversees the adaptation of dining environments and practices, including the use of adaptive devices and personalized nutrition plans, to support residents' independence and enjoyment.


• Leads culinary operations on all memory care floors to ensure optimal dining experience, including special dining programs as part of regularly scheduled lifestyle offerings.




• Lifestyle & Engagement




• Leads the creation and execution of a vibrant lifestyle program that includes recreational activities, events, and therapeutic interventions designed for memory care residents.


• Ensures the delivery of person-centered programming that encourages engagement, enhances residents' abilities, and fosters a sense of community.




• Family Engagement & Support




• Acts as a key liaison to families, providing education, regular updates, and support to strengthen understanding and involvement in the care process and lifestyle offerings.


• Coordinates family meetings, support groups, and educational sessions to foster a collaborative approach to care.




• Safety, Compliance, & Quality Assurance




• Maintains rigorous compliance with federal, state, and company standards, ensuring the Memory Care Program is prepared for inspections by regulatory agencies.


• Conducts regular safety audits, implements emergency procedures, and leads efforts to maintain a secure and safe environment for residents.




• Community Relations & Marketing




• Assists with marketing efforts to highlight the Memory Care Program's strengths and innovations, engaging with prospective residents' families and the wider community.


• Develops and maintains partnerships with local organizations, healthcare providers, and advocacy groups to promote awareness and support for dementia care.


• Maintains or grows occupancy to maximum levels


• Meets monthly sales targets, with any variances to be discussed with the Vice President of Sales