Executive Director -Transformation Operations and Strategy

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Summary:

The Executive Director of Transformation Operations & Strategy serves as a central execution leader within the enterprise Transformation Office, responsible for ensuring disciplined performance management, operational cadence, and cross-functional alignment across strategic initiatives within an integrated healthcare system.

This role orchestrates the weekly transformation governance model, supports onboarding and effectiveness of workstream leaders and transformation personnel, and drives consistency in execution, reporting, and outcomes. The Senior Director operates as a trusted partner to executive leadership, enabling large-scale transformation initiatives, supporting sensitive and confidential projects, and ensuring that enterprise priorities are translated into measurable action and results.

Work Arrangement:
• Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.
• Hybrid (Preferred): For individuals within 60 miles of Albuquerque, in-office presence is required Tuesday through Thursday.

Job Description:

Transformation Office Operations & Cadence Leadership
• Own and manage the weekly Transformation Office cadence, including agenda design, performance tracking, issue escalation, and follow-through across all active workstreams
• Establish and maintain standardized governance structures, reporting frameworks, and performance metrics to ensure alignment to enterprise transformation goals
• Ensure accountability across workstreams by monitoring milestones, dependencies, risks, and outcomes

Integration & Workstream Enablement
• Lead onboarding, alignment, and ongoing enablement of:
o Workstream leaders
o Initiative Owners (IOs)
o Transformation Office team members
• Define expectations, operating rhythms, and performance standards for all transformation participants
• Provide coaching and operational guidance to ensure leaders are equipped to drive results within the transformation framework

Performance Management & Execution Discipline
• Drive enterprise-wide performance management practices tied to transformation initiatives, including KPI definition, tracking, and reporting
• Identify execution risks and intervene to remove barriers to performance
• Partner with Finance, Strategy, and Operations to align transformation initiatives with financial impact, cost optimization, and strategic priorities

Strategic Initiative Leadership & Coordination
• Support the implementation and monitoring of high-impact strategic initiatives requiring complex coordination and cross-functional execution
• Ensure alignment between transformation efforts and broader organizational priorities including growth, operational efficiency, and care delivery optimization
• Drive consistency in planning artifacts (e.g., business cases, SBARs, dashboards) to improve decision-making quality

Confidential & Executive-Level Project Support
• Lead or support highly confidential, executive-sponsored initiatives, requiring discretion, judgment, and cross-functional influence
• Operate as a trusted extension of executive leadership, managing sensitive information and complex stakeholder dynamics

Enterprise Communication & Change Enablement
• Partner with communications and leadership teams to ensure clear, consistent cascading of transformation priorities and progress across the organization
• Enable adoption of transformation initiatives through structured communication, stakeholder engagement, and change reinforcement strategies

Operational Excellence & Continuous Improvement
• Identify and implement opportunities to improve transformation effectiveness, including:
o Governance models
o Decision-making processes
o Cross-functional coordination
• Drive standardization and scalability of transformation practices across the enterprise

Additional Job Description:

Master’s degree in Healthcare Administration, Business Administration, or a related field (or equivalent experience)
7–10+ years of progressive experience in healthcare strategy, operations, consulting, or transformation leadership
Demonstrated experience supporting enterprise-wide initiatives and executive leadership teams
Proven ability to manage complex, cross-functional programs in a matrixed healthcare environment
Experience with performance management, KPI development, and operational execution tracking

Benefits
Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
•  Continuing education and career development opportunities
• Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
 
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
 
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
 
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
 
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
 
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.