Executive Housekeeper

Description

Position Overview:

The Executive Housekeeper is responsible for overseeing and managing all housekeeping operations in a club. This role ensures that guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and presented to the highest standards. The Executive Housekeeper also leads and supervises the housekeeping team, manages budgets, and upholds Yale Club standards.

Essential Functions:

1. Housekeeping Operations Management:

o Oversee daily housekeeping activities, ensuring cleanliness and hygiene standards are met.

o Develop and implement cleaning schedules and procedures.

o Inspect guest rooms, public areas, and back-of-house spaces to ensure quality control.

2. Banquet Event Set-up

o Attend BEO meetings to review and discuss event set up needs.

o Assigns Housemen with the timeline for banquet set up

o Ensures the processing of banquet linens in a timely manner to maintain ample inventory.

3. Member Locker Rooms

o Regularly inspects locker rooms throughout the day, ensuring overall cleanliness and area is fully stocked with terry and amenities.

4. Leadership (Functions, Responsibilities, Development)

o Lead, motivate, develop and supervise the housekeeping team, including Housekeeping Managers and union staff.

o Foster a culture of teamwork, accountability, and high performance through coaching, mentorship, goal tracking and follow-up with a positive attitude.

o Oversee the training of new hires and ensure they understand job expectations, job descriptions, cleanliness standards, and hygiene/chemical usage protocols.

o Promote a respectful, inclusive, and positive work environment for all housekeeping staff including managers.

o Encourage staff engagement and foster morale through team-building activities, exercises, recognition programs and inspiration during morning briefings.

5. Staff Supervision & Training:

o Recruit, train, and manage housekeeping staff.

o Conduct performance evaluations and provide ongoing coaching and feedback.

o Ensure staff adhere to hotel policies, safety regulations, and hygiene standards.

6. Inventory & Budget Management:

o Monitor and control housekeeping expenses, including labor and supplies.

o Manage inventory and procurement of cleaning supplies, linens, and amenities.

o Ensure proper stock levels and cost-effective purchasing.

7. Guest Satisfaction & Quality Assurance:

o Respond to guest requests and complaints regarding housekeeping services.

o Work closely with the front office and maintenance teams to address guest concerns.

o Ensure rooms and public areas meet Yale Club quality standards.

8. Health & Safety Compliance:

o Enforce safety procedures and hygiene protocols.

o Ensure compliance with local health and safety regulations, i.e. SDS Binder updated, eye wash station area accessible and unobstructed, etc.

o Conduct regular safety inspections and implement corrective actions when needed.

9. Collaboration & Coordination:

o Work with other hotel departments to maintain smooth operations.

o Assist in planning and executing special events and VIP arrangements.

o Report maintenance issues to the engineering department.

Requirements

Other Requirements:

· Regular in-person attendance required.

· Strong relationship-building and interpersonal skills.

· Highly organized, detail-oriented, and adaptable to change.

· Professional demeanor and appearance.

· Excellent communication skills, including email, written, phone, and verbal.

· Self-motivated, empathetic, and emotionally intelligent.

· Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Reasoning Abilities and Physical Demands:

· Ability to problem-solve, create and maintain schedules, and be both a prepared and flexible person.

· Establish and uphold positive and productive working relationships with members, guests and staff.

· Work efficiently, both independently and as part of a team.

· Be organized, exercise sound judgment, perform detailed tasks; understand, follow and give clear verbal and written direction.

· Job routinely requires sitting, walking, talking, and use of a computer and telephone.

Education and Experience:

· A degree or diploma in Hospitality Management or a related field is preferred.

· Minimum 3-5 years of housekeeping management experience in a hotel.