Executive Housekeeper

As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility.  You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!
 

RESPONSIBILITIES
 

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.


• Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.


• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.


• Issue daily assignments to all housekeepers and laundry attendants.


• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.


• Implement and maintain ongoing general cleaning programs.


• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.


• Conduct monthly department meetings with housekeeping staff.


• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.


• Assist in resolving guest complaints regarding service and/or room cleanliness.


• Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS
 

• Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.


• Knowledge of housekeeping and laundry operations and procedures.


• Knowledge of proper use and storage of cleaning chemicals.


• Knowledge of equipment such as vacuums, commercial washers and dryers.


• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.


• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.


• Able to prioritize and organize work assignments and delegate responsibilities.


• Demonstrate genuine care for customers and team members.


• Able to work in a fast paced environment.


• Able to access and input information into computer.

BENEFITS

• PTO with immediate accrual


• Access 50% of your wages prior to payday


• Discount program for car rentals, travel, entertainment, etc.


• Hotel Discounts Worldwide


• Health Insurance 


• Dental Insurance 


• Vision Insurance


• Basic Life/AD&D and Supplemental Life Insurance


• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal  


• Employer Sponsored Long-Term Disability Coverage 


• 401(k) with immediate match


• Double Time for Holidays Worked


• Health Savings Account 


• Employee Assistance Program (EAP) 


• Dependent Care FSA