Executive Housekeeper

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for an Executive Housekeeper to join our team. 

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Summary:

The Executive Housekeeper plans and manages the Housekeeping Department of the hotel to achieve high levels of guest and employee satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions:

•  Effectively manage department employees; hire, train, develop, empower, coach and counsel, and motivate employees; conduct performance reviews; resolve problems; take disciplinary action; and recommend terminations of employment, as necessary.

•  Develop weekly staffing schedules to optimize productivity.

•  Take inventory and maintain supply levels at par; order supplies and equipment for the department, as needed.

•  Contribute to the development of the department’s annual budget; monitor actual results to meet/exceed goals.

•  Implement Company or Brand programs in accordance with established procedures to ensure a high level of quality and customer satisfaction and comply with all related Federal/State laws and regulations.

•  Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.

•  Implement emergency procedures and training to ensure appropriate protection for hotel guests, staff, and Company assets.

•  Other duties as assigned by management.

Skills:

•  Solid supervisory skills, especially in the areas of scheduling, coaching, and counseling.

•  Ability to read and understand written instructions to carry through housekeeping tasks.

•  Basic proficiency with Microsoft software, including Word, Excel, and Outlook.

•  General understanding of budgetary processes.

•  Good command of the English language; second language proficiency desirable

•  Excellent time management skills and ability to multi-task and prioritize work.

•  Strong customer service skills with a friendly and approachable demeanor.

•  Excellent organizational and planning skills.

•  Ability to work well independently and in a team environment.

Competencies:

•  Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

•  Communication Skills – Is able to communicate clearly and succinctly in a variety of communication settings, styles, and methods; can get messages across that have the desired effect.

•  Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.

•  Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

•  Productivity – Manages workload, works efficiently, meets goals and objectives.

•  Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Education and Experience:

•  High School education or equivalent education.

•  5+ years of experience in the housekeeping field preferred.

•  2+ years of experience as a supervisor preferred.

•  All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Physical Demands & Work Environment:

·  Thisjoboperates indoors inahotelenvironment.

·  Exposure to and frequent use of commercial and household chemicals and cleaning solutions.

·  Physical stamina to stand, walk, bend and lift for extended periods of time.

·  Ability to occasionally lift products and supplies, up to 25 pounds.

·  Workdays and work hours may vary.