Executive Housekeeper - Housekeeping

POSITION SUMMARY: Provide direction and supervision of all housekeeping activities for the hotel to ensure the highest level of cleanliness and guest satisfaction is maintained.

ROLE AND RESPONSIBILITIES:

• To physically inspect guest room suites by checking beds, bathrooms, fixtures, floors, closets, etc., to ensure cleanliness and standards are met.
• Provide instructions, assistance, and direction to department employees.
• Performance Evaluation: Communicate in written format the performance of employees within the department.
• Counsel: To physically communicate by verbal communication deficiencies, problems, and arrive at solutions.
• Employment: Physically review submitted applications and select the best possible candidate for the position available. 
• Discipline: Physically review, counsel, or write necessary discipline notices such as verbal warnings, written warnings, and termination procedures. 
• Train employees by illustrations, demonstrations using job knowledge and skills, and provide skills and provide encouragement to do a good job or to continue to do a satisfactory job.  
• Physically supervise and manage the operation, providing leadership, directions, instructions, plans of action, discipline, and hiring, while controlling cost/expenses and making decisions.
• Communicate by way of written form, or review data that pertains to guest rooms, Hotel floors, employees, Hotel situations, and reports that are directed to the department. 
• Provide, gather, and retain information that relates to the Hotel, assist in job performances, guest needs, conventions, showrooms, restaurants, and other areas of importance. 
• Review/retrieve/input valuable information such as room status, guest history, work order, trip tickets, renovation projects, convention information, and other stored data.
• Retention of housekeeping records and documents, and filing/storing in specified areas.
• Forecast: Physically review the occupancy for the upcoming month, determine the necessary number of employees needed, dollar amount to be spent.
• Order furniture, fixtures, and case goods, directing trades and crafts in completing projects and monitoring schedules and time frames.
• Payroll: Physically monitor and control payroll costs and expenses by reviewing daily reports and making necessary adjustments.
• Budget: Analyze/department needs and prepare a written proposal along with the amount to be spent, submitting for approval.
•  Fluent in Spanish is a plus 
• Previous union/ bargaining unit workplace experience preferred.
• Previous project management experience preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements:

REQUIRED:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• A 4-year college degree is preferred. 
• A minimum of five years’ operations management experience in a hotel of comparable size and quality is required. 
• Minimum three years’ experience as a department head/division manager level or above required. 
• Previous knowledge, understanding, and experience in developing and facilitating departmental training. 
• Knowledge of computer systems and applications. 
• Demonstrated ability in maintaining consistent, high-quality service levels, with prior experience in supervising work units.
• History of developing employees who have been successfully promoted to increasing levels of responsibility.

Additional Requirements:

• Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance to subordinates, and to communicate with other employees, management, and external contacts.
• Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgement, and implement control over the performance of subordinates.
• Ability to safely operate shampoo machine, wet/dry vacuum, buffers, and power tools to ensure proper training of subordinates.
• Mathematical skills are necessary to analyze reports, prepare forecasts, and budgets.
• Knowledge of housekeeping operations, including appropriate staffing levels, service equipment, and guest relations.
• Ability to access and input information using a moderately complex computer system.
• Ability to deal with several problems requiring initiative and good judgment.
• Ability to exercise judgment and implement control over the performance of staff.
• Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and judgment, sometimes revising procedures to accommodate unusual situations.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions, and offer assistance, giving accurate information.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction, and information within hotel guidelines.
• Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive, clear speaking voice, answer questions, and/or offer assistance, giving accurate information regarding plans, policy, or procedures within guidelines.
• Knowledge of labor laws.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.

WORK SCHEDULE/HOURS:

• Varies

Work conditions:

• Work is typically in an area that may be unusually hot, cold, noisy, and may contain secondhand smoke.  
• Work may be performed in small areas with 3 ft. wide access.  
• Tasks performed from a non-sitting position.  
• Team Members will be required to stand, walk, lift, reach, push, pull, and grasp.  
• These tasks include the maintenance and care of the assigned area.  
• Work may entail trained chemical usage.

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.