Executive Housekeeper (Memphis)

Purpose of the Role:

• Memphis Vitality Hotel is looking for an experienced Hotel Executive Housekeeper to lead the housekeeping department. This role will be responsible for directing housekeeping operations and coordinating between housekeeping crews to inspect assigned areas and ensure standards are met. Hands-on management is required including hiring/firing, training, directing the team to clean and organize the hotel, keeping up with the laundry, and making sure all dirty rooms are cleaned each day.   

Responsibilities:

Operational Oversight 

• Establish and implement standard operating procedures (SOPs), inspection checklists, and cleaning protocols. 

• Conduct routine inspections of guest rooms, public areas, and back-of-house to ensure brand standards and cleanliness levels are consistently met. 

• Manage and optimize labor scheduling based on occupancy forecasts to maximize departmental productivity. 

• Maintain par stock and manage inventory of guest supplies, linens, and cleaning products. 

• Ensure company master key policy is followed, and oversee the lost-and-found process, including guest correspondence and item return. 

• Address and resolve guest complaints promptly and professionally. 

Staff Leadership & Development 

• Lead, train, and supervise housekeeping staff and crew to deliver consistent, high-quality service. 

• Plan and coordinate staff schedules and daily assignments. 

• Train and hold teams accountable while maintaining compliance with labor standards and performance expectations. 

• Partner with HR and Operations teams on recruiting, onboarding, terminations, and disciplinary actions. 

• Conduct performance evaluations and drive continuous improvement through coaching and training programs. 

Financial & Administrative Management 

• Set and manage departmental budgets; track key performance indicators (KPIs) and ensure cost control. 

• Complete administrative tasks including payroll oversight, staffing updates, and compliance documentation. 

• Approve supply requisitions, manage vendor relationships, and oversee procurement processes. 

• Identify opportunities for operational efficiencies and contribute to hotel-wide strategic planning. 

Interdepartmental Collaboration & Communication 

• Maintain strong communication with General Manager and department heads (Engineering, F&B, Guest Experience) to ensure seamless operations and timely resolution of maintenance or guest service issues. 

• Share relevant updates and coordinate support for special events, VIP stays, and seasonal needs. 

• Ensure housekeeping-related technology systems and interfaces are used effectively. 

Health, Safety & Compliance 

• Ensure departmental compliance with all health, safety, sanitation, and fire procedures. 

• Actively manage lost-and-found and guest property protocols. 

• Supervise contractors to ensure work aligns with hotel expectations and safety policies. 

• Respond appropriately to emergency situations such as fire alarms, power outages, or other safety concerns. 

Qualifications, Skills, Abilities and Experience:

• AA in Business Management or Certified Housekeeping Executive preferred 

• Certificate in sanitation, interior design, and/or safety are desired 

• Proven ability to have a professional attitude, strong customer service, leadership and communication skills 

• Experience with basic accounting, purchasing and inventory management 

• Experience hiring and training housekeeping crews 

• Manage outsourcing companies 

• Workplace Hazardous Materials Information Systems (WHMIS) certification preferred.

• Attention to Detail  

• Independent Self-Starter 

• Highly Organized 

• Critical Thinker  

• Problem Solver  

• Excellent Communicator  

•  Ability to Prioritize 

• Teamwork & Collaboration 

• Multi-Tasker with Strong Sense of Urgency 

Physical Requirements:

• Long hours may be required periodically  

Minimum Qualifications:

• High School Diploma 

• 7 years cleaning experience 

• 5 years housekeeping management experience 

• Travel: Ensure a reliable commute or plan to relocate before starting work 

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.  

Schedule / Travel Requirements:

• The position is based on property with periodic travel to regional properties required.