Executive Housekeeper - Sonest ES Suites Rancho Bernardo

Do you believe spotless rooms create unforgettable guest experiences? Do you love leading teams, building culture, coaching others, and taking pride in every detail?

If you're the type of leader who notices the little things, inspires your team to be their best, and believes that clean isn't enough then we want to meet you!

Position Overview

As our next Executive Housekeeper, you'll lead one of the most important departments in the hotel while partnering with the General Manager to deliver exceptional guest experiences every single day.This is a hands-on leadership role. The ideal candidate will be responsible for both short-term and long-term improvement objectives, ensuring the highest standards of cleanliness, efficiency, and guest satisfaction.

Key Responsibilities

Operations & Standards

Oversee daily housekeeping operations, including room cleaning, public areas, and laundry.

Conduct regular inspections to ensure cleanliness meets brand and company standards.

Ensure compliance with all health, safety, and sanitation regulations.

Develop and implement efficient cleaning schedules based on occupancy and seasonal needs.

Team Leadership

Supervise, train, and motivate the housekeeping team to maximize performance.

Foster a positive work environment that encourages employee engagement and teamwork.

Maintain accurate and up-to-date staff scheduling, aligning with guest occupancy and project needs.

Administration & Budgeting

Maintain monthly inventory of cleaning supplies, linens, and equipment.

Manage purchasing, product selection, cost control, and vendor relationships.

Oversee payroll/timeclock management and review daily attendance.

Prepare and reconcile monthly budget reports.

Handle guest requests and complaints professionally and in a timely manner.

Qualifications & Requirements

High school diploma or equivalent required (degree or certification preferred).
Minimum 2 years of experience as an Executive Housekeeper in a hotel setting.
Strong leadership, communication, and organizational skills.
Ability to work collaboratively with other departments and management teams.
Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software.
Bilingual (Spanish preferred) is a plus.
Ability to work flexible hours, including weekends and holidays.