Executive IT Support Specialist

Job Description:

Pay Range $21hr - $26hr

Responsibilities:

Primary point of contact for the CEO.

Support SLT, as needed.

Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies.

Strong Organizational & Customer Service skills.

Ability to work independently as well as collaboratively with local.

Ability to provide report support.

Drive issues & opportunities to resolution with other teams and vendors; escalating as needed.

Travel may be required.

Be available as on-call support.

Requirements:

5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment.

Exceptional Customer Experience skills and Customer Success obsessed.

Thorough understanding of the service desk and customer support environment.

Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions.

Tolerance for ambiguity in a constantly changing environment.

High energy level and creative problem-solving abilities.

Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers.

Proven analytical, evaluative, and problem-solving abilities.

Self-motivated team player.

Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.

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