Executive Meeting Manager

JOB SUMMARY

Solicit past and new business to ensure all revenue goals are achieved or exceeded and manage accounts to achieve guest satisfaction. Responsible for managing, creating menus and overall servicing of EMM groups from beginning of sales process to group checkout and post meeting updates. The EMM position will ensure all team revenue goals are achieved. EMM booking goal is: 10 - 29 rooms, peak (small, short-term business)

ESSENTIAL FUNCTIONS

• Solicitation and closing of future business within designated market and/or geographic territory to support hotel’s revenue goals. Handle account details so that all pertinent aspects of account are complete and well documented. Coordinate various departments’ participation in servicing accounts.
• Develop client menus, create event orders and group resumes, as well as organize all other arrangements as they relate to social and corporate events following Marriott Brand Standards.
• Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts. Directs guest room and meeting logistics to respective departments and team members.
• Attend menu, staff, and other hotel meetings.
• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both oral and in written form to previous, current and potential clients.

SUPPORTING FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Assist the support staff with the maintenance of sales files and other office duties.
• Other duties as assigned as such for ensuring the best possible guest experience including but not limited to ordering amenities for meeting planners or VIP’s.

SPECIFIC JOB KNOWLEDGE AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Knowledge of a hotel structure and how all departments interact.
• Basic mathematical and calculator skills to prepare cost proposals.
• Ability to effectively communicate with costumers in a friendly and positive manner, in order to solicit business, meets client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Ability to listen, speak and write English to ascertain and respond to client needs.
• Previous utilization and knowledge of Marriott CI/TY Customer Intelligence Technology Platform preferred.

AVAILABILITY

This company operates seven days a week, 24 hours a day.  Generally, the position works Monday through Friday with hours varied based on business demand.  At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand.  In addition, it should be understood that business needs determines the amount of hours that you work.