Executive Receptionist - Dynamic Team

REQUIREMENT DETAILS

Job Title: Sr. Executive Receptionist- Executive Floor
Location: Ny, NY (10179)- ONSITE
Pay Rate: $35/hr on W2
Duration: 4-month contract with Possible extension

5 Days a week in the office

Hours of operation 7 am - 4 pm or 9am to 6pm (rotates and will be scheduled weekly)

This is for a coverage. Possible internal mobility

Business Casual

Client Notes:

• Based on Executive floor
• Ideally someone with hospitality background and bright personality
• Will work with other EA's on the floor
• hours typically 7-4 or 9-6
• take called for EA's on the 4th ring (backup operator)
• in charge of making sure visitors are welcomed and have cleared access
• 3 conference rooms on the floor that they will support (set ups, tear downs)
• Good attitude and personality needed.
• this is coverage for someone that's out, someone else on team might be going on leave as well so role could extend.
• first interview will be w/ manager and supervisor, then next step would interview with VP (2 interviews total)
• hotel background could work.

Executive Gallery Receptionist

In the spirit of demonstrating genuine hospitality and following the firm’s belief of doing “first-class business in a first-class way,” everything we do in the Executive Gallery revolves around supporting our executives and their assistants. With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.

Department Overview:

The Executive Gallery Reception provides high-level guest services to our executives and their clients. They interact with all levels of Client’s personnel on a daily basis and ensure that they are provided with "high touch" customer service and hospitality. They build solid relationships by being the central point of contact for all support areas of the floor, including supplies, facilities maintenance, catering services, and technology requests, and they ensure that these floors are well-maintained in every respect.

Position Description

The ideal candidate is able to complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

Responsibilities

• Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients
• Assist, support and anticipate the needs of resident Senior Leaders and admins
• Register, greet and welcome all visitors
• Reserve and manage conference rooms; set up and break down
• Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges
• Liaison between departments including the dining, lobby reception, audio visual, and facility teams
• Manage hotel desks
• Support admins as they work remotely including answering internal/external calls
• Deliver and promote relevant communications as needed
• Guest relations, problem solving and team member relations
• Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to clients and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Perform any other reasonable duties as required by Leadership
• Flexibility to work early mornings or late evenings as needed

Performance Expectations: 

• Handles all executives, clients and stakeholders interactions with the highest level of hospitality and professionalism
• Self-starter, ability to work in a fast-paced team environment with limited supervision
• An excellent and trusted business partner. Works well with cross-functional teams to reach a common goal and get the job done
• Willing and able to learn the business and fully understand how and why tasks satisfy business needs 
• Strong interpersonal, written, and oral communication skills
• Strong organizational and time management skills
• Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided
• Troubleshooting and ability to execute using keen problem solving techniques
• Maintain confidentiality pertaining to business matters
• Tasks, whether routine or urgent, are completed successfully and in a timely manner
• Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner

Qualifications:

• Minimum 2 years’ experience in high-end reception, concierge or hospitality services
• Excellent interpersonal and communication skills
• Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor
• Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint