Exhibits Support and Services Coordinator

The Exhibits Support and Services Coordinator will provide administrative and operational support for the Exhibits department. They will ensure accurate data management, order processing, and vendor coordination. The Exhibits Support and Services Coordinator will support both internal teams and external customers by maintaining efficient workflows, up-to-date records, and delivering high-quality customer service.

Key Contributions of the Role

• Manage the general phone line, general email mailbox, Services Cloud, and Helpscout for the Exhibits team.
• Assist with all Exhibits support processes and manage daily Salesforce data entry.
• Complete reporting as needed from sources to include, but not limited to, Salesforce, Shepard Custom Platforms, and Cornerstone.
• Assist with creating event opportunities and show codes in Salesforce for Exhibits projects.
• Maintain accuracy and updates with the exhibits tracking spreadsheet and vendor resources, as needed.
• Process, track, and report orders from outside vendors, including support purchase orders and invoice processing.
• Complete COI/EAC submissions, as needed.   
• Review and audit expenses and expense reporting on a regular basis.

• Minimum 2 years of experience in field operations of trade events, with preferred experience in custom exhibit booth design and production.

• Proficient in ancillary ordering, booth work orders, processing standard orders, and project management.

• Excellent verbal and written communication skills.
• Detail-oriented with the ability to organize tasks and meet deadlines.
• Proficient in working within a team and independently.
• Proficient in Microsoft Office Suite, including Word and Excel; experience with Salesforce is a plus.
• Ability to work a flexible schedule with occasional extended hours and weekend work.
• Bachelor’s degree in related field; or relevant experience may be substituted for formal education.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.