Expedited - Account Manager - Days

• Monday - 8am-6pm
• Tuesday - Saturday: 6am-6PM
• Sunday - 6am -4pm

• Creates and maintains strong business partnerships with all Expedited drivers  

• Communicate with drivers daily  

• Promptly answer phone calls, emails, and messages  

• Displays an expert level knowledge of Hours of Service Serves  

• Track drivers in a slip seat to ensure on-time services 

• Manages a fleet of trucks to ensure Expedited equipment is getting the maintenance they require to stay in service   

• Updates the Expedited driver schedule accordingly and accurately to maximize productivity of the fleet. 

• Responsible for optimizing performance of assigned drivers including on-time pickup and delivery performance, Hours of Service (HOS) compliance, driver availability and scheduling preferences. 

• Identifies and books freight within the Hirschbach network to ensure Expedited trucks run full  

• Plans freight on Expedited equipment for maximum utilization and profitability. 

• Pre-plans freight that allows for on time pick-up and delivery.  

• Manages Expedited trailer pools 

• Create timely and accurate Pre-T-calls   

• Confirms T-Called loads that ran on Expedited are planned for on time delivery.  

• Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays 

• Builds and maintains professional and positive relationships operations team members. 

• Coach drivers to identify opportunities for improvement and actively provides training/coaching needed to assist drivers in reaching their highest potential and performance. 

• Collaborate with the Safety department to ensure drivers are following all policies and are coached effectively to meet organizational company standards. 

• Proactively identify issues that may occur with driver pay by working closely with the Expedited Team lead and Driver Payroll. 

• Attends meetings related to Expedited and occasionally travels to visit terminal locations. 

• Other duties as assigned include proactively assisting others in achieving the organization’s objectives. 

Talent Requirements: 

• High school diploma or equivalent in education, paired with relevant professional experience. 

• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred. 

• Ability to process information with high levels of accuracy and energy. 

• Ability to multi-task and prioritize workload 

• Computer proficiency and ability to navigate between multiple programs. 

• Demonstrates an "All In to Win" attitude and performances  

• Displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.