Experience Ambassador - Transportation

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Experience Ambassador - Transportation

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remote type

On-site

locations

Richmond, VA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

REQ353810

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Experience Ambassador will be the liaison with associates, clients, vendors and office amenities. This elevated and expanded role will focus on transportation and amenity services in addition to the Guest Services role.
Key responsibilities for the Transportation and Amenity Services include:
95 Express coverage: rider check-in and pre-boarding vehicle inspection

Charter bus assistance for travel between locations and/or offsite events

Monitor and respond to inquiries from various shared mailboxes (Transportation, Parking, and regional GSA boxes).

Database administration and process management for Parking Services

Support amenity services, where applicable (umbrella inventory, bike program, signage)

Administer Campus Tour program: respond to initial inquiry, customize the itinerary to meet customer goals and conduct the tour

Provide oversight and coverage for satellite locations as needed.

Assist with parking processes throughout the enterprise.

Additional job duties, as requested

Key responsibilities for the Guest Services program include:
Greet / host / provide support for guests, visitors and employees

Issue temporary badges

Building/Campus/Area information center

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

Resolve problems associated with all building services including: janitorial, mailrooms, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

Organize and maintain lobby / front desk areas

Assist with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

Anticipate and respond to Client's needs and concerns via shared mailbox

Responsible for importing external guests into Visitor Management system for all campus events

Maintain the highest professional standards and attitude with all clients, tenants, vendors, customers, and property management teams by working in a cooperative and collaborative manner and by communicating in a clear, positive and effective way

Works collaboratively within the facility management and transportation team

Anticipate and respond to Client’s needs and concerns

Identify potential risks and escalate to ensure no incident or disruption to the Client’s operations

Location:
On-site –Richmond, VA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We

endeavour

to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may

contact us at Accommodation Requests

. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us

page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each

of us unique.

We help our people thrive, grow meaningful careers and find a place where they

belong. Together,

we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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