Salary :
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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Experience Architect. In this role, you will play a vital role in transforming customer experiences by developing and executing comprehensive service designs. You will bridge the gap between business strategy and execution, ensuring that our operations align with customer expectations. This position offers an opportunity to lead initiatives that enhance customer satisfaction, facilitate collaboration across departments, and leverage innovative technologies to streamline service delivery. Your expertise will be key in shaping processes, optimizing user journeys, and driving systemic change within the organization.
Accountabilities
- Lead the discovery and mapping of complex service journeys, identifying 'moments of truth' and systemic friction points.
- Develop high-fidelity service blueprints, ecosystem maps, and customer journey maps aligned across departments.
- Design and facilitate co-creation workshops with stakeholders to move from problem identification to solution architecture.
- Create service processes optimized for digital-first delivery, ensuring robustness for international markets.
- Evaluate changes in tech stack and their impact on user experience, ensuring seamless data flow.
Requirements
- Bachelor’s degree in Design, Business, Information Systems, or a related field.
- 5+ years of experience in Service Design, Process Transformation, or Management Consulting.
- Hands-on experience or certification in Salesforce preferred.
- Ability to communicate complex design concepts with business logic and ROI data.
- Strong understanding of front-end technologies and their capabilities.
Benefits
- Competitive salary range of $115,000.00 - $130,000.00 CAD.
- Inclusive and supportive work environment focused on employee development.
- Opportunities for professional growth and skill enhancement.
- Flexible work arrangements with a focus on work-life balance.
- Access to innovative tools and technologies to support your work.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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