Experience Automotive Service Advisor

Join Buchanan Automotive Inc. as an Experienced Automotive Service Advisor in Waynesboro, PA. In this role, you will be the primary point of contact for our customers, providing exceptional service by understanding their automotive needs, coordinating repairs, and ensuring a smooth and satisfying service experience. You will collaborate closely with our service technicians and management team to uphold the highest standards of customer care and operational efficiency.

Responsibilities

• Greet customers promptly and professionally, assessing their service needs.


• Provide detailed explanations of recommended services and repairs.


• Prepare and process service orders and estimates accurately.


• Coordinate between customers and service technicians to ensure timely vehicle repair and maintenance.


• Maintain communication with customers throughout the service process.


• Manage service-related inquiries, complaints, and follow-ups to guarantee customer satisfaction.


• Keep accurate records of services, parts, and labor invoicing.


• Promote and upsell additional automotive services and maintenance products.

Requirements

• Proven experience as an Automotive Service Advisor or similar role.


• Strong communication and interpersonal skills.


• Excellent organizational and multitasking abilities.


• Basic understanding of automotive repair procedures and terminology.


• Ability to work collaboratively within a team environment.


• Customer-focused attitude with problem-solving skills.


• Proficient with computer systems and service software.

Benefits

• Competitive salary ranging from $55,000.00 to $65,000.00 per year.


• Health, dental, and vision insurance options.


• Paid time off and holidays.


• Opportunities for professional development and career growth.


• Supportive and friendly work environment.

About the Company

Buchanan Automotive Inc. is a trusted name in the automotive service industry, dedicated to delivering quality repairs and customer satisfaction. Located in Waynesboro, PA, we pride ourselves on our expert team and commitment to integrity, transparency, and community involvement. Join us in our mission to provide exceptional automotive services and build lasting customer relationships.

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