Experience Center Supervisor

Summary: 

Young Living is seeking a high-energy, self-motivated, and results-driven Supervisor to lead the Will Call team within the Experience Center. This position is responsible for daily operations, order processing, inventory management, and team coordination. The ideal candidate demonstrates strong leadership capabilities, has a background in customer service and sales, and excels in dynamic, team-oriented environments with frequent public interaction. 

Essential Functions: 

• Lead and direct day-to-day tasks of the Experience Center team. 

• Oversee the opening and closing of the Will Call office. 

• Ensure accurate processing and confirmation of Will Call and employee orders. 

• Support order fulfillment and ensure Member Request Forms (MRFs) are completed. 

• Manage product inventory: place daily orders, conduct cycle counts, and manage expiring product. 

• Stay current on company products, services, policies, and procedures. 

• Assist in handling customer returns and provide backup support in the employee store. 

• Resolve member issues quickly, maintaining high service standards. 

• Respond to member phone inquiries and provide assistance as needed. 

Skills & Qualifications: 

• Strong leadership and team management skills. 

• Excellent customer service and communication abilities. 

• Skilled in conflict resolution and de-escalation. 

• Proficient in Microsoft Office Suite, Blue Steel, SKAVA, JDE, Tableau, PowerApps. 

• Knowledge of domestic and international shipping systems (e.g., BSI). 

• Ability to lead projects and drive team performance. 

• Proven adaptability in fast-paced or changing environments. 

• Capable of understanding and following verbal and written instructions. 

Required Education and Experience: 

• High school diploma or equivalent. 

• Three to five years of experience in customer service and/or sales. 

• Demonstrated leadership experience with direct team oversight. 

• A combination of education and relevant experience may meet the requirements. 

Preferred Education and Experience: 

• Experience with inventory systems, PowerApps, and customer-facing platforms. 

• Prior work in retail management or logistics operations. 

• Experience mentoring or coaching others in a team environment. 

Supervisory Responsibility: 

This job does have supervisory responsibilities. 

Work Environment: 

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment. 

Locations: 

• Global Headquarters, Lehi


• Distribution Center, Spanish Fork


• Farm, Mona

Position Type/Expected Hours of Work: 

This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be  as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention. 

 Exact hour requirements can be reasonably modified as necessary for the business needs by the employee’s manager. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused. 

Safety-Sensitive Position Notice: 

This position is classified as safety-sensitive, meaning that it involves duties where job performance can significantly affect the safety and health of employees, customers, or the public. As a result, candidates for this role may be subject to pre-employment and ongoing drug and alcohol testing, background checks, and other compliance requirements in accordance with company policy and applicable laws. These positions may require the use of Personal Protective Equipment (PPE) and the completion of mandatory safety trainings. Ensuring a safe work environment is a top priority, and adherence to all safety protocols and regulations is mandatory. 

Equal Employment Opportunity: 

Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. 

Sponsorship: 

Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis. 

Note: 

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.