Experience Design Lead

"I can succeed as an Experience Design Lead at Capital Group"

As an Experience Design Lead, you will partner with business and creative teams to plan, envision, and create digital experiences for marketing to our B2B2C financial advisor client audiences. We will look for you to lead creative workshops to guide research and ideation sessions that explore opportunities to analyze, problem-solve and define pathways for experience design development.

Our omnichannel touch points aim for customer centricity, cohesion, and ease of use to elevate our marketing communications and brand presence. You will activate and apply your talents, expertise, and leadership skillsets to effectively manage collaborations amongst a diverse group of leadership partners including product, journey, content, engineering, and delivery managers.

A key attribute of this role on our design team is to bring an action-oriented mindset. We seek motivated partners that share an interest in continuously cultivating an environment for creative exploration and advancing our working processes as a design team collective.

"I am the person Capital Group is looking for."
You have 5+ years in the space of user experience design with notable examples where you led the design of interactive experiences that helped drive customer engagement and business growth.
Plan and facilitate design workshops for cross-functional teams (i.e. creative brainstorming, customer jobs-to-be-done, market insight gathering, user journey mapping).
Work alongside product marketing and content leads to define experience design objectives, strategy and performance criteria.
Direct collaborative approaches to customer-centric problem-solving, opportunity discovery, and interactive storytelling.
Collaborate with product and engineering teams on design and development of digital tools used by sales team for client portfolio construction.
Oversee and provide creative guidance on experience design work with other design associates, contractors and vendor partners.
Partners with the Insights + Analytics group on configuring and measuring quantitative and qualitative data analysis of web experiences. Identify opportunities for adjustments and improvements to how our content is engaging with our B2B customer audiences.
Build design solutions incorporating our global design system components with active attention on ensuring user accessibility standards across digital platforms. Proactively research, ideate, and propose experiments for improving our interactive content storytelling.
Approach design with curiosity. Explore ranges of ideas through sketching, prototyping, testing, learning, and refining as essential steps to building exceptional user experiences.
Continuously practice the process of mapping user interactive journeys and organizing content that enhances the flow of storytelling. Strive to streamline paths to information that our customers need to build confidence in the value of our investment products and services.

Core Design Tools:

Figma

Adobe Creative Cloud suite: Illustrator, Photoshop, InDesign, Acrobat, Firefly etc.

Miro

Productivity Tools:

Adobe Workfront

Microsoft 365 suite: Teams, Outlook, Word, Excel, Whiteboard

Cisco WebEx

Southern California Base Salary Range: $148,045-$236,872

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here .

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
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