Experience Detail Manager

The Experienced Detail Manager is responsible for overseeing all aspects of the vehicle detailing department, ensuring consistent quality, efficiency, and profitability across retail, recon, and service vehicles. This role leads the detailing team, sets daily production goals, maintains high appearance standards, and works closely with Sales, Service, and Inventory to support overall dealership operations and customer satisfaction.

Key Responsibilities

Leadership & Team Management

Lead, train, and motivate detail technicians to meet quality and productivity standards

Hire, onboard, and discipline staff as needed, building a reliable and accountable team

Set daily work assignments and manage schedules to meet dealership demand

Coach team members on proper detailing techniques, safety, and time management

Operational Management

Oversee daily workflow for new car prep, used car reconditioning, service detail, and customer pay details

Ensure vehicles are completed on time and to dealership standards

Maintain a clean, organized, and safe detail department

Implement and enforce standard operating procedures for detailing quality and efficiency

Quality Control

Perform final inspections on completed vehicles before delivery to sales or customers

Ensure all vehicles meet brand, dealership, and customer expectations

Address and resolve quality issues promptly and professionally

Inventory & Cost Control

Manage inventory of chemicals, supplies, and equipment

Control expenses by monitoring usage, waste, and vendor pricing

Maintain and care for all detail equipment and tools

Interdepartmental Coordination

Work closely with Sales Managers, Inventory Manager, Service Advisors, and Detail Schedulers

Communicate daily production status and any delays or issue

Support sales and service delivery deadlines, including high-volume and peak periods

Reporting & Accountability

Track productivity, cycle time, vehicles completed, and redo rates

Provide daily and weekly performance reports to management

Recommend process improvements to increase efficiency and profitability

Qualifications & Experience

3+ years of automotive detailing experience, including leadership or supervisory responsibility

Strong knowledge of detailing chemicals, tools, and techniques

Proven ability to manage people, schedules, and production goals

High attention to detail with strong quality standards

Ability to work in a fast-paced, high-volume dealership environment

Valid driver’s license with acceptable driving record

Skills & Competencies

Leadership and team development

Time management and workflow planning

Quality control and problem-solving

Strong communication and organizational skills

Cost awareness and operational discipline