Experience Expert-Keiki Guidepost

POSITION SUMMARY

Our associates thrive in the world where “luxury” isn’t about owning more things, but about having more enriching experiences. Our properties are more than just hotels. They are places where we give authentic and intuitive service that allows our guests to leave better than when they arrived. The Concierge works in our library, lounge, and other public hotel areas. They create thoughtful moments that help guests relax and feel comfortable. They build relationships with guests, other associates, and the wider community through engaging interaction. They use technology and their depth of expertise to give guests relevant tips that enhance their experience. The Concierge makes even simple transactions - processing operational needs (e.g. transportation arrangements), addressing guest requests, or sharing highlights of the local area - feel like an enriching experience. At all times, the Concierge creates moments that recognize and enhance our guest’s passion points.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Concierge will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for the Concierge – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None