Experience Guide (Spa Front Desk)

The NOW Massage is hiring a skilled front desk associate

Are you someone who thrives in a high-energy, retail sales? Do you have excellent communication skills and a passion for engaging with customers? Are you comfortable selling in a retail atmosphere?  If so, we have the perfect opportunity for you! Join our growing team as a Front Desk Associate at The NOW Massage Boutique and bring our brand to life every day.

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• We're open 7 days a week from 9:00am to 8:00pm

Job Summary

This position is responsible for the seamless flow of the guest experience. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, selling memberships and massage enhancements, and handling payment for services performed.

Benefits:

• Starting salary: $15.00/hour + sales commission & bonus
• Aggressive sales commission structure for membership, retail & enhancement sales
• Discount for massages
• Discounts on retail products
• Unique high-energy esthetic
• Fun team-oriented environment
• Best-in-class training

Responsibilities 

• Provide top-level service for guests and team members.
• Accurately book massage appointments, edit and cancel services, and check guests in and out of boutique
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. 
• If you are uncomfortable in a retail sales environment this job is not a fit
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Maintain a clean, safe, fully stocked, and well-organized work and guest area
• Perform light cleaning as needed.

Qualifications

• Retail sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Possesses problem-solving and troubleshooting skills.
• High school degree or equivalent.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. 

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. 

Relax your body. Reset your soul. Start NOW.

Work schedule

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift