Experience Strategy Lead - Consumer

User Interface Senior Principal Engineer 

Everything we do, we do with our customers front of mind. Our User Interface (UI) Engineering team leads the design and evaluation of technologies that make our innovative, game-changing products as easy to use as possible. We apply a user-centered, iterative design process to deliver usable interface designs across hardware and software products. We collect and make good use of a broad range of data and employ human factors engineering principles to identify and resolve usability problems and gain insights that influence product design and development. 

What you’ll achieve: 

As an Experience Strategy Lead - Consumer, you will define and drive end-to-end experience strategy across our consumer PC portfolio. You'll build a clear, data-informed view of our consumers, connecting their needs, business priorities, and technical realities into direction the whole organization can rally behind. This is a senior, deeply collaborative role where you will partner across product, design, engineering, and marketing to shape what we build, in what order, and why.

Join us to do the best work of your career and make a profound social impact as an Experience Strategy Lead - Consumer on our Experience Design Group team in Austin, Texas.

You will: 

• Define and lead experience strategy across the consumer portfolio, connecting consumer needs, business priorities, and technical considerations into one clear direction

• Build and maintain a unified, data-informed view of consumers and usage behaviors, translating insight into clear product and business implications that partner teams can act on

• Partner with product, planning, engineering, design, and marketing to co-create priorities, drive execution, and bring senior stakeholders to a shared point of view

• Deliver against complex commitments at a consistently high level of quality, negotiating trade-offs across scope, schedule, cost, and quality to maximize overall consumer experience value 

• Mentor and coach team members, leading by example and encouraging end-to-end thinking in their daily work 

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 12+ years of professional experience;  Bachelor's degree with 10+ years; or Master's degree with 8+ years; or PhD with 5+ years; or equivalent experience in UX, experience design, design strategy, product strategy, or research

• Deep understanding of the consumer PC landscape — buyer motivations, usage patterns, competitive dynamics, and the interplay between hardware, software, accessories, and services

• Proven ability to link consumer insight to product and business outcomes, and to build cross-functional partnerships that get to shared decisions

• Excellent communication skills, including making complex ideas clear and compelling for executive audiences

• Fluency applying data and emerging tools (including AI) to inform and accelerate decisions

Desirable Requirements 

• A portfolio or case studies showing strategy work that changed product direction within consumer technology

• Familiarity with consumer retail channels, out-of-box experience design, or subscription/service attach models

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $171,000 to $235,400.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com