Experienced Customer Program Management Professional

Position Summary

The Customer Experience Program Management Professional provides operational and administrative support for software order processing, customer interface activities, production coordination, and data management. This role serves as a key liaison between customers, production teams, and internal stakeholders to ensure timely and accurate execution of software-related orders and deliverables. 

Key Responsibilities

• Provide exceptional customer service and serve as a customer interface for software orders at various stages of processing. 
• Support software order fulfillment activities and escalate packages to production for processing. 
• Communicate results, status updates, and deliverables to requestors within agreed completion schedules. 
• Maintain accurate records and perform data entry into designated systems and databases. 
• Escalate issues that may impact cost, schedule, quality, or deliverable commitments. 
• Support multiple projects and priorities in a fast-paced operational environment. 
• Work cross-functionally with production, engineering, quality, and customer-facing teams. 
• Perform additional administrative and technical support functions as assigned. 
• Timely processing of software orders and customer requests.
• Accurate data management and record maintenance.
• Effective escalation and resolution of operational issues.
• Strong customer satisfaction and internal stakeholder support.
• Consistent on-time delivery and team collaboration.

YOU MUST HAVE

• High school diploma or equivalent.
• Strong customer service and interpersonal communication skills. 
• Strong organizational skills with high attention to detail.
• Demonstrated problem-solving ability and aptitude for learning new processes. 
• Ability to accurately read source documents and enter data into business systems. 
• Proficiency with Microsoft Office applications, including advanced Microsoft Excel skills. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple projects with competing priorities. 
• Ability to maintain confidentiality and follow written procedures and supervisory direction. 

WE VALUE

• Experience with SAP or other ERP/MRP systems. 
• Experience with Team Center. 
• Experience with Salesforce. 
• Familiarity with Honeywell systems, applications, and operational processes. 
• Associate or Bachelor's degree is preferred.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

BENEFITS OF WORKING FOR HONEYWELL AEROSPACE

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
 

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 27-July-2026.

ABOUT HONEYWELL AEROSPACE

Honeywell Aerospace (Nasdaq: HONA) is an independent global aerospace and defense company whose critical technologies are broadly deployed on the world’s leading commercial air transport, business aviation, defense and space platforms. These integrated solutions enable safer, more efficient and more reliable missions. Headquartered in Phoenix, Arizona, the company employs more than 36,000 people globally and supports more than 10,000 customers. With a broad portfolio spanning avionics and navigation systems, engines and power systems, and control systems for aircraft, Honeywell Aerospace combines commitment and deep engineering expertise to drive innovation and long-term value for the aerospace industry.

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit click here.