Experienced Field Service Technician

Description

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

? Perform diagnostics and repairs on John Deere equipment and technology

? Performs diagnostics and repairs in the field as required

? Maintains accurate inventory of parts kept in stock on service vehicle

? Mentors Service Technician and Apprentice Technicians

? Identify and communicate solutions for customer service opportunities in area of responsibility

? Accountable for billable time and assigned work orders

? Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.

? May participate in Service EDUCATE Training programs required for the development of skills and knowledge

? Operates and maintains vehicles, tools and equipment required to perform job responsibilities

? Maintains a clean work area and performs work in a neat and orderly fashion

? Follows all safety rules and regulations in performing work assignments

? Maintains current knowledge of John Deere and competitive products

Requirements

Experience, Education, Skills and Knowledge 

? 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

? Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

? Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

? Experience operating vehicles, tools, and equipment for diagnostic purposes

? Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment

? Experience communicating effectively verbally and in writing

? Must have an adequate toolset to perform job responsibilities

? High School Diploma, GED, or equivalent experience required; Associates degree preferred

? Valid driver’s license required; CDL (Commercial Driver’s License) preferred+ years of experience performing service repairs