Experienced Ford Main Shop Service Consultant/Advisor

Zeigler Ford of North Riverside is seeking an experienced Ford Main Shop Service Consultant/Advisor to join our high-volume service department. This role is ideal for a motivated professional who thrives in a fast-paced dealership environment, delivers exceptional customer service, and understands Ford service operations.

If you have prior Ford dealership experience and are looking for long-term career growth with a respected automotive group, we want to hear from you.

By joining Zeigler Ford, you become part of a brand that honors its legacy while investing in the future. We value service to our customers, our team members, and our community.

Compensation & Benefits

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  Competitive compensation plan

  
  
  
  
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    $ 1,200.00 bi-weekly salary paid ratably in accordance with the normal payroll schedule in effect at the time (currently paid bi-weekly).

    
    

     

    
    
  
  
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    $450 bi-weekly salary draw

    
    

     

    
    
  
  
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    Draw based on 110 hours safe harbor pay period.

    
    

     

    
    
  
  
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    The bi-weekly Bonus calculation will be reduced by a “DRAW” so that the Net Bi-Weekly Bonus to be paid shall equal the Bi-Weekly Bonus calculation less the “Draw” then the resulting deficit shall be rolled forward to subsequent months until the deficit is covered. The Bi-Weekly “Draw” amount shall equal $450

    
    
  
  
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    3% base commission of total sales. Parts and Labor, Customer Pay, Warranty paid bi-weekly.

    
    

     

    
    
  
  
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    .5% additional if CSI is above FORD Regional Goal

    
    

     

    
    
  
  
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    .5% additional if total prior month total sales are above $100,000 earns for the next month

    
    
  
  
  
  


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  Health insurance

  
  


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  Paid Time Off & Sick Leave

  
  


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  401(k) retirement plan

  
  


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  Career advancement opportunities within a growing organization

  
  

Responsibilities

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  Greet customers promptly and professionally upon arrival

  
  


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  Obtain accurate customer and vehicle information

  
  


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  Listen carefully and document vehicle concerns and symptoms

  
  


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  Recommend maintenance and repairs based on vehicle age, mileage, and service history

  
  


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  Prepare clear and accurate estimates for parts and labor

  
  


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  Coordinate appointments and establish realistic completion timelines

  
  


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  Arrange loaner vehicles when needed and verify insurance coverage

  
  


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  Monitor repair progress and provide proactive updates to customers

  
  


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  Ensure repair orders are completed accurately and invoices reconcile with work performed

  
  


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  Review completed repairs with customers and explain all services and charges clearly

  
  


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  Maintain high levels of customer satisfaction and retention

  
  

Qualifications

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  Previous Ford dealership experience required

  
  


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  Minimum 1 year of experience in a service department (Service Advisor, Service Consultant, or Assistant Lane Manager)

  
  


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  Strong understanding of automotive systems and maintenance procedures

  
  


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  Proven track record of delivering exceptional customer satisfaction

  
  


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  Ability to quickly identify and address customer concerns

  
  


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  High energy, professional demeanor, and strong communication skills

  
  


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  Excellent organizational and multitasking abilities

  
  


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  Comfortable working in a fast-paced, high-volume environment

  
  


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  Basic computer proficiency and ability to learn dealership management systems

  
  


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  Ability to learn new technologies and manufacturer procedures

  
  


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  Ability to lift up to 50 lbs and stand for extended periods

  
  


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  High school diploma or equivalent

  
  


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  Strong personal and professional integrity

  
  

Zeigler Ford of North Riverside is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic in accordance with federal, state, or local law.