Experienced Manager, Program Management

Job Summary:

The Experienced Manager, Program Management leads day-to-day program operations and supports the successful delivery of federally funded programs and projects. This role oversees program workstreams, staff, operational activities, compliance requirements, quality standards, and client service efforts to ensure program objectives are achieved in accordance with established requirements, procedures, funding requirements, and performance expectations. The position serves as a senior operational resource to clients, program leadership, and project teams by providing guidance, coordinating program activities, monitoring performance, supporting compliance efforts, and promoting operational excellence. This role may supervise managers, team leads, and other professional staff while supporting successful program execution and delivery outcomes.

Job Duties:

• Leads the implementation and administration of federally funded programs and projects
• Oversees day-to-day program operations, workstreams, deliverables, and performance objectives
• Monitors project progress, staffing utilization, performance metrics, and operational effectiveness
• Ensures program activities are performed in accordance with contractual requirements, program procedures, applicable regulations, and funding requirements
• Coordinates with clients, subcontractors, consultants, and internal teams to support successful program delivery
• Leads quality assurance, quality control, monitoring, and audit readiness activities
• Supports the development and implementation of operational procedures, workflow improvements, program controls, and compliance practices
• Reviews operational reports, funding utilization data, performance metrics, and program documentation to identify risks and opportunities for improvement
• Prepares and presents program status reports, operational updates, performance metrics, and recommendations
• Identifies operational and compliance risks and recommends corrective actions to support efficient and compliant program delivery
• Leads client meetings, operational reviews, training sessions, technical assistance activities, and stakeholder discussions as assigned
• Serves as a resource on program administration, compliance requirements, reporting obligations, and operational best practices
• Supports proposal efforts, transition activities, business development initiatives, and strategic projects
• Other duties as required
   

Supervisory Responsibilities:

• Supervises managers, team leads, case managers, analysts, specialists, and other professional staff as assigned
• Provides coaching, work direction, mentoring, and performance feedback
• Supports employee development, workforce planning, onboarding, and staff allocation activities
• Monitors team productivity, quality standards, compliance expectations, and operational performance
• Oversees subcontractors, consultants, and project teams as assigned
   

Qualifications, Knowledge, Skills and Abilities:

Education:
 

• Bachelor’s degree in Business Administration, Public Administration, Public Policy, Finance, Project Management, Construction Management, Engineering, Planning, or Accounting, required
• Master’s degree in Business Administration, Public Administration, Public Policy, Finance, Project Management, Construction Management, Engineering, Planning, or Accounting, preferred
   

Experience:
 

• Five (5) or more years of experience supporting government programs, program management, project management, grant administration, or consulting, required
• Experience leading staff, operational teams, projects, or program components, preferred
• Experience supporting state, local, territorial, or federal government clients, preferred
• Experience managing program delivery, compliance, monitoring, reporting, quality assurance, or operational performance activities, preferred
   

Licenses/Certifications:

• Project Management Professional (PMP), preferred
• Other project, program, operational management, or grant-related certifications, preferred
   

Software:

• Proficiency in Microsoft Office applications, required
• Experience with project management tools, preferred
• Experience with reporting tools, preferred
• Experience with scheduling tools, preferred
• Experience with grant management tools, preferred
• Experience with financial management tools, preferred
   

Language:

• N/A
   

Other Knowledge, Skills & Abilities:

• Knowledge of program management principles, operational controls, and performance management practices
• Knowledge of federally funded programs, grant requirements, and compliance obligations
• Strong analytical, organizational, problem-solving, and decision-making skills
• Strong written and verbal communication skills
• Strong client relationship and stakeholder management, and presentation skills
• Ability to manage multiple priorities and competing deadlines
• Ability to lead teams and drive accountability in a collaborative environment
• Demonstrated ability to lead cross-functional teams and support successful program outcomes