Experienced Medical Scheduler

Culture and Values: 

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Essential Duties and Responsibilities:

• Scheduling patient appointments


• Answers incoming calls within three rings


• Provide excellent customer service to patients and family members.


• Communicate in a manner consistent with positive patient relations.


• Independently recognize, interpret, and evaluate situations and their level of urgency.


• Update patient demographics


• Verify patient account and insurance information.


• Manage and respond answering service messages and requests


• Collecting balances, if not collected, advise the balance will be due at the time of service.


• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.


• If requested provider not available, offers to accommodate on another provider schedule


• Keeps record of number of calls managed and addressed to the highest customer satisfaction.


• Assists in distribution of faxes and scans throughout the day in EMR.


• Scans reports / paperwork as needed into the EMR.


• Informs manager of any problems and possible alternative solutions.


• Maintains a clean work area


• Papers are filed and or stored in orderly fashion

Other miscellaneous tasks could include:

• Assist with the orientation and training of other employees.


• Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.


• Traveling to other locations as needed

Knowledge, Skills and Abilities:

• Knowledge of customer service principles and techniques.


• Knowledge of computerized scheduling systems.


• Knowledge of common office computer programs; Word, Excel, Internet.


• Knowledge of healthcare EMR preferred.


• Skill in communicating effectively with patients, clinics, and coworkers.


• Ability to multitask effectively.


• Ability to communicate calmly and compassionately in a high-volume call center.


• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.


• Must be able to work independently or as part of a team.

Education and Experience Required:

• Minimum High School Diploma


• Experience working with the public; ability to demonstrate strong communication and customer service skills


• Previous medical practice experience strongly preferred

Benefit Eligibility - After 90 day waiting period

• Health insurance 


• Dental and Vision plans 


• Supplemental insurance plans 


• 401K match plan with up to 4% by Pandya Medical Center


• Paid Time Off