Experienced Service Advisor

Description

Job Summary:

Service Advisors listen to customer’s description of vehicle issues, asks follow-up questions to better assess the problem, inspects the vehicle on intake, determines the source of the issue, and provides suggestions for the best way to fix the vehicle.

Essential Duties and Responsibilities:

• Generates pre-work order information including warranty and customer contract;
• Responds to customer requests regarding recalls and product information;
• Prioritizes and controls comeback service orders;
• Repair order documentation: complaint, cause, and correction;
• Schedules appointments;
• Keeps customers informed about repair progress and status;
• Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties.

Requirements

• Minimum 5 years of experience as an Automotive Service Advisor
• Strong knowledge of automotive repair procedures
• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent organization skills and attention to detail
• Valid Driving License
• Acceptable Driving Record

Tulley Advantage:

• Competitive Compensation;
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution;
• Employee Assistance Program (EAP);
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage;
• Employer Paid Life Insurance Policy.

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.