Experienced Service Advisor

• Veterans encouraged to apply
• Luxury automotive experience preferred, prior automotive experience required! 

The Experienced Service Advisor will be the critical link between customers and service technicians in the dealership. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities:

• Welcome customers, assess service needs, and clearly explain recommended repairs and costs.
• Schedule appointments, write accurate service orders, and coordinate work with technicians.
• Keep customers informed throughout the repair process and ensure all work is authorized.
• Review completed work, explain charges, process payments, and follow up to ensure satisfaction.
• Maintain detailed service records and ensure accurate parts estimates and availability.
• Stay current on vehicle technology, safety protocols, and dealership procedures.
• Support overall service operations with inspections or other tasks as needed.
• Other duties as assigned

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Education: High school diploma or equivalent.
• Experience: Minimum 2+ years of experience in the automotive industry. Land Rover or luxury brand experience strongly preferred. Service Advisor experience a strong plus. 
• Certifications: A valid driver's license 
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
• Customer service focuses on building trust and rapport.
• Ability to actively listen, identify customer needs, and address concerns effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills and dealership management software (DMS).
• Ability to work independently and as part of a team.

Benefits of Working at Swickard:

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
• Ongoing training and support
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan – invest in your future!
• PTO and paid Holidays

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5