Experienced service advisor

We are seeking an individual who excels in a team-based environment and seeks to provide every customer with exemplary service

Requirements:

• Valid drivers license with acceptable driving record

Benefits:

• 50k-100k per year


• Health, Dental, and Vision insurance


• 401(k)


• Paid Holidays


• Paid Time Off

Responsibilities:

• Greet customers in the service drive upon arrival. Using an iPad, walk around the vehicle with the customer inspecting tires, wiper blades, and lights. Catalog the customer's vehicle concerns and any existing body damage.


• Dispatch repair order to team lead. Consult with technicians on repairs necessary for the vehicle.


• Develop estimates based on technician’s recommendations


• Verify extended warranties if applicable for potential coverage


• Advise customers on the repairs necessary for the vehicle in order of importance


• Advise customers if factory warranty applies and process all necessary paperwork to factory standards


• Keep customer updated on the status of repairs while the vehicle is in the shop


• Invoice paperwork for customer and process payment once work is completed


• Maintain exemplary customer service