Experienced Service Advisor

Serra CDJR Lake Orion is seeking an Experienced Service Advisor to join our team in Lake Orion, MI. The ideal candidate will be a motivated and customer-focused professional who can efficiently manage service orders, communicate effectively with customers and technicians, and ensure a high level of customer satisfaction. This role offers an opportunity to work in a fast-paced automotive service environment with a supportive team.

Benefits

• Competitive compensation- 80,000.00+ per year.


• Health, dental, and vision insurance plans.


• Paid time off and holidays.


• Opportunities for career advancement and professional development.


• Supportive and dynamic work environment.

Responsibilities

• Greet customers promptly and professionally, addressing their service needs and concerns.


• Write repair orders and clearly communicate service details between customers and technicians.


• Schedule service appointments and follow up with customers regarding their vehicle status.


• Provide accurate estimates of repair costs and time to customers.


• Maintain comprehensive knowledge of automotive repair procedures and parts.


• Ensure customer satisfaction by addressing issues and resolving complaints efficiently.


• Coordinate with parts department and service technicians to expedite service delivery.


• Maintain accurate records and documentation in the service management systems.

Requirements

• Proven experience as a Service Advisor or similar role in an automotive service environment.


• Excellent customer service and communication skills.


• Strong organizational skills and attention to detail.


• Ability to work well in a team and manage multiple tasks simultaneously.


• Familiarity with automotive repair terminology and service processes.


• High school diploma or equivalent; additional technical training or certifications are a plus.

About the Company

Serra CDJR Lake Orion is a leading automotive dealership located in Lake Orion, MI, specializing in Chrysler, Dodge, Jeep, and Ram vehicles. We are committed to providing outstanding customer service and quality automotive care. Our team values integrity, professionalism, and community involvement, making us the trusted choice for vehicle sales and service in the area.