Experienced Service Advisor

Join Serra CDJR Lake Orion as a Service Advisor and become a vital part of our dedicated team in Lake Orion, MI. This role offers an exciting opportunity to engage directly with customers, coordinate service schedules, and ensure an exceptional service experience. We are committed to your professional growth and provide a supportive environment where you can expand your skills and advance your career in the automotive industry.

Benefits

• Average earnings of $80,000.00+ per year- including weekly draw and monthly commissions


• Opportunities for professional development and career advancement within Serra CDJR Lake Orion.


• Supportive and dynamic team environment focused on growth and success.


• Comprehensive benefits package including health, dental, and vision insurance.


• Employee discounts on vehicle purchases and services.


• Ongoing training programs to enhance your skills and knowledge.

Responsibilities

• Greet customers promptly and assist with their service needs.


• Coordinate service appointments between customers and the technician team.


• Provide accurate estimates, explain services, and answer customer questions.


• Maintain clear and effective communication with customers throughout the service process.


• Work closely with the service team to ensure quality and timely vehicle repairs.


• Identify opportunities to upsell additional services to enhance customer satisfaction and business growth.


• Maintain detailed records of customer interactions and service orders.


• Participate in ongoing training and development programs to advance technical and customer service skills.

Requirements

• Strong communication and interpersonal skills.


• Customer service experience preferred, especially in automotive or related industries.


• Ability to multitask and manage time effectively.


• Detail-oriented with strong organizational skills.


• Proactive attitude with a willingness to learn and grow within the company.


• Basic computer skills and familiarity with scheduling or service software is a plus.

About the Company

Serra CDJR Lake Orion is a premier automotive dealership located in Lake Orion, MI, known for exceptional customer service and a commitment to excellence. We pride ourselves on fostering a positive work environment where employees are encouraged to develop their talents and grow their careers. Join us and be part of a team that values integrity, teamwork, and continuous improvement. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.