Experienced Service BDC Agent - Spanish Speaker

Experienced Service BDC Agent - Spanish Speaker

Description of the Role:
Advantage Auto Group is actively seeking an experienced Service BDC Agent to join our high-performing team. This role is critical in driving service business by managing inbound/outbound calls, confirming appointments, and ensuring excellent communication between the customer and our service department. If you have a background in BDC or dealership service coordination, we want to hear from you.

Responsibilities:

• 
  

  Answer incoming service calls and respond to online service appointment requests

  
  


• 
  

  Make outbound calls to confirm, reschedule, or follow up on appointments

  
  


• 
  

  Contact customers regarding maintenance due, recall notices, and previously declined services

  
  


• 
  

  Coordinate appointment scheduling with service advisors and shop capacity

  
  


• 
  

  Accurately log all communication and activity in the CRM and/or Xtime

  
  


• 
  

  Support the service team in maximizing appointment show rate and repair order volume

  
  


• 
  

  Inform customers about transportation options including shuttle, loaner, or wait times

  
  


• 
  

  Identify and refer eligible service-to-sales opportunities to the sales team

  
  


• 
  

  Maintain a minimum of 100 outbound calls daily to meet performance goals

  
  

Qualifications:

• 
  

  Minimum 1 year of experience in a Service BDC or dealership call center is required

  
  


• 
  

  Familiarity with dealership software tools such as Xtime, VinSolutions, or CDK

  
  


• 
  

  Excellent verbal and written communication skills

  
  


• 
  

  Strong multitasking and organizational abilities

  
  


• 
  

  Professional phone etiquette and customer-first mindset

  
  


• 
  

  Ability to thrive in a fast-paced, goal-oriented environment

  
  


• 
  

  Must pass a pre-employment background check and drug screening

  
  

What We Offer:

• 
  

  Bonus per verified service appointment that shows

  
  


• 
  

  Weekly pay schedule

  
  


• 
  

  Paid training and advancement opportunities

  
  


• 
  

  Collaborative, experienced team environment

  
  


• 
  

  Opportunity to grow into leadership or cross-functional roles

  
  


• 
  

  Exposure to state-of-the-art dealership technology and processes

  
  

Benefits:

• 
  

  Health, dental, and vision insurance

  
  


• 
  

  401(k) 

  
  


• 
  

  Paid vacation and holidays

  
  

Equal Opportunity Employer
The Chicago Car Buying Center and Advantage Auto Group are proud to be Equal Opportunity Employers. We welcome and support diversity in the workplace and do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, or veteran status.