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We are seeking a customer-focused Automotive Service Advisor to act as the liaison between our customers and service technicians. The ideal candidate has strong communication skills, automotive knowledge, and a passion for delivering excellent customer service. Jon us and our newly renovated dealership.
Greet customers and assess vehicle service needs
Clearly explain recommended services, repairs, and costs
Prepare and manage repair orders accurately
Communicate with technicians regarding diagnostics and repair timelines
Provide status updates and follow up with customers
Promote additional services when appropriate (upselling ethically)
Maintain high customer satisfaction and CSI scores
Handle payments, warranties, and service documentation
1+ year experience as a Service Advisor or in automotive service (preferred)
Strong customer service and sales skills
Basic automotive knowledge
Ability to multitask in a fast-paced environment
Excellent verbal and written communication skills
Valid driver’s license and clean driving record
Competitive compensation with performance incentives
Ongoing training and career advancement opportunities
Supportive team environment
Modern service facility and tools
Must complete and pass drug screening and background check
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