Experienced Service Consultant (Service Advisor)

Safford Mazda Fairfax | Fairfax, VA

Safford Mazda Fairfax is seeking an experienced Service Consultant to join our growing service department. This role is designed for professionals who can step into a service lane immediately, communicate clearly with customers, and thrive in a fast-paced dealership environment.

Qualifications (Required)

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  2+ years of Service Advisor experience in a franchised dealership

  
  


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  Proven ability to manage multiple repair orders simultaneously

  
  


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  Strong customer communication and problem-solving skills

  
  


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  Experience presenting maintenance and repair recommendations

  
  


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  Comfortable using dealership service software and digital inspection tools

  
  

Preferred

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  Mazda Service Advisor experience

  
  

Responsibilities

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  Greet customers and write accurate repair orders

  
  


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  Advise customers on recommended maintenance and repairs

  
  


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  Provide proactive status updates throughout the service visit

  
  


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  Coordinate closely with technicians to ensure timely and accurate repairs

  
  


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  Review repair orders for accuracy prior to delivery

  
  


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  Support CSI, retention, and repeat business goals

  
  

Compensation & Benefits

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  $70,000 – $120,000 annual earning potential, based on experience and performance

  
  


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  Competitive pay plan with performance incentives

  
  


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  Health insurance, 401(k), and paid time off

  
  


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  Ongoing Mazda manufacturer and in-house training

  
  

Why Safford Mazda Fairfax

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  State-of-the-art Retail Evolution facility

  
  


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  Modern service drive and advanced technology

  
  


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  Strong leadership and service support

  
  


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  A culture focused on professionalism, accountability, and long-term relationships

  
  

This position is not entry-level. We are looking for experienced professionals who take ownership of their lane and value doing things the right way.

Safford Mazda Fairfax is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.