Experienced Service Scheduler

Schedule: Full-time | Monday–Friday | On-site in Orlando, FL

Join a Fast-Growing Tech Company That Supports the People Behind the Service

Be the force that keeps our field teams moving. If you’re a pro at juggling logistics, solving problems on the fly, and keeping customers happy—you’ll thrive here at AD Solutions.

We’re a leader in Workplace Technology, helping businesses boost productivity, reduce costs, and simplify office operations. As we continue to grow across Florida, we’re looking for an Experienced Service Scheduler to ensure our service and installation teams are operating efficiently and effectively.

What You'll Do:

As our Experienced Service Scheduler, you’ll manage and optimize technician schedules while serving as a key communicator between our internal teams, clients, and leadership.

Core Responsibilities – Scheduling & Coordination

• Coordinate and assign technician schedules based on skill, availability, and job scope
• Adjust and realign schedules in real-time to accommodate changes or delays
• Communicate updates clearly with clients, technicians, and leadership
• Resolve conflicts and escalations professionally and promptly

Process Ownership & Team Support

• Monitor scheduling performance and propose process improvements
• Review scheduling data for accuracy and efficiency
• Train and support junior team members as a subject-matter expert
• Track scheduling metrics and help drive service excellence

What You Bring:

• 4+ years of experience in scheduling, dispatch, or service coordination (lead or mentoring experience preferred)
• Tech-savvy and familiar with CRM and scheduling tools (e.g., Salesforce, ServiceTitan, or similar)
• Strong multitasking, problem-solving, and communication skills
• Typing proficiency of 40+ WPM

Why AD Solutions?

• Compensation: $20.00–$25.00 hourly (depending on experience)
• Full Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off + Holidays
• Career growth opportunities into service leadership, operations, or customer support management
• A strong, people-first team culture that values your impact and ideas

This is a full-time, on-site role based in our Orlando headquarters. You'll work side-by-side with passionate professionals and have direct access to leadership, development tools, and growth opportunities.

If you’re ready to step into a role where your skills make a daily impact, don’t wait—apply today and let’s get moving.

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