Export Operations Specialist

Job Overview

The Export Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean export shipments.

About Us

Phoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion.  We believe that these values, as well as a belief in a collaborative employee/customer experience, are what makes us unique.

Why Work with Us?

• Excellent opportunities for career growth


• Competitive earnings commensurate with experience


• Benefits (health, vision, dental, EAP, disability, life)


• 401k after 90 days with up to 6% match


• Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission


• Direct access to leadership


• A strong company culture that embraces work/life balance

Responsibilities and Duties

• Open operation files for air and ocean export shipments


• Monitor and manage all assigned shipments until completion


• Daily communications with customers, overseas offices/agents, local partners, and service providers


• Ensure accurate customer billing and agent invoicing


• Handle quotation requests from operational partners and agents and respond within a timely manner


• Work with our overseas offices/agents to resolve any issues


• Review standard operating procedures to ensure compliance with government regulations


• Ensure the highest level of data quality and integrity by processing shipments accurately


• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements


• Other duties as assigned by management

Qualifications

• A minimum of 3 years of processing air and ocean export shipments


• Experience with customs entry writing is a plus


• Willingness to work rotating Saturdays, as needed


• Bachelor's degree in Business Administration or equivalent combination of education and work experience


• Organized and detail oriented


• Excellent communication skills


• Experience with CargoWise required

Preferred Qualifications

• Experience with Microsoft Office 365 tools

What Makes Us Different? 

We don't want to be the biggest. We want to be the best!  We believe that focusing on our clients and employees equally creates the perfect environment for success. 

Phoenix International is an Equal Opportunity Employer m/f/d/v/so