Express Advisor

Reports To: Service Manager

Schedule: Full-Time

M-F (8:00AM - 5:00PM)

Summary: The Express Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, assessing vehicle service needs, preparing accurate repair orders and estimates, and ensuring clear communication throughout the repair process. The Express Advisor plays a key role in delivering an exceptional customer experience while supporting service department efficiency and profitability.

Essential Duties: 

• Greets customers in a timely, friendly manner and obtains vehicle information
• Performs walk around with customer
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepares a repair order showing time, cost and labor estimates for service
• Explains the work performed and the repair order charges to the customer
• Handles customer complaints
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
• Maintains high customer satisfaction standards
• Remains fully compliant with Company HR trainings
• Maintains a professional appearance
• Other tasks as assigned

Company Description

Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application. 

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• FULLY PAID HEALTH INSURANCE FOR YOU & YOUR FAMILY!!
• NO WEEKENDS
• M-F 8am - 5pm
• Monthly Commission
• Paid Time Off
• Paid Holidays
• Company 401(K)
• Optional Aflac
• Family-owned Business
• Hires from Within

• High school diploma or general education degree (GED) required.
• Prior Service Advising experience preferred
• Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. 
• Competent in Word and Excel
• Capable of speaking with customers and employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.