Express Department Manager

The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards.

Key Responsibilities

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  Manage and supervise the Express Service Department, including express technicians and service advisors

  
  


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  Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.)

  
  


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  Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability

  
  


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  Train, coach, and develop express technicians and advisors to improve performance and retention

  
  


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  Maintain a safe, clean, and organized work environment

  
  


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  Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations

  
  


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  Monitor inventory levels for express service supplies and coordinate ordering as needed

  
  


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  Handle customer concerns or escalations promptly and professionally

  
  


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  Collaborate with the Service Manager and other department leaders to improve processes and service performance

  
  


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  Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics

  
  

Qualifications

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  Minimum of 2–5 years of automotive service experience (express/lube experience preferred)

  
  


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  Prior supervisory or management experience in an automotive service environment preferred

  
  


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  Strong leadership, communication, and organizational skills

  
  


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  Ability to work in a fast-paced, high-volume environment

  
  


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  Customer-focused mindset with problem-solving abilities

  
  


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  Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred)

  
  


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  Valid driver’s license with a clean driving record

  
  

Physical Requirements

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  Ability to stand, walk, and move throughout the service department for extended periods

  
  


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  Ability to lift up to 50 pounds

  
  


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  Comfortable working in a shop environment with noise, fumes, and varying temperatures

  
  

Compensation & Benefits (Optional Section)

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  Competitive salary and/or commission structure

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) with company match

  
  


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  Opportunities for advancement within the dealership

  
  

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