Express Lane Manager

Express Lane Manager – Southern 441 Toyota

About the Role:

Southern 441 Toyota, a fast-growing, state-of-the-art dealership known for its dedication to delivering exceptional customer experiences while upholding the prestige and standards of the Toyota brand, is seeking an Express Lane Manager to join our team. In this role, you will lead the express service team, ensuring vehicles move quickly through the lane while maintaining high-quality, accurate service.

As Express Lane Manager, you’ll play a key role in driving urgency and efficiency within the service department. You will oversee daily operations, coach and motivate your team, and implement processes that keep workflow smooth and profitable. This is a fantastic opportunity for a motivated professional to grow within a dynamic and supportive environment while making a direct impact on customer satisfaction and dealership performance.

Key Responsibilities:

• Lead and motivate express lane technicians to maintain fast, accurate service.


• Manage daily express lane operations, prioritizing speed, workflow, and throughput.


• Monitor technician productivity and adjust staffing or workflow to prevent delays.


• Ensure all services are completed efficiently without sacrificing quality or safety.


• Identify opportunities to improve processes, reduce wait times, and maximize revenue.


• Collaborate with service and parts teams to keep the lane running smoothly.


• Step in to support other service department areas as needed, including assisting or managing when other managers are off.


• Take initiative to address operational gaps or issues outside of the express lane scope without direct instruction.


• Coach and mentor team members across the service department when opportunities arise.


• Maintain flexibility to handle additional duties as required to ensure smooth department operations.

Qualifications:

• Proven experience in automotive service, preferably in express or quick-turn operations.


• Strong technical knowledge of vehicle maintenance and the ability to understand and oversee common service procedures.


• Demonstrated leadership, coaching, and organizational skills to drive team performance.


• Highly motivated, proactive, and results-oriented with a strong drive to improve processes and throughput.


• Excellent communication and problem-solving abilities.


• Familiarity with dealership service processes is a plus.

Benefits:

• Competitive pay with bonus opportunities


• Health, dental, and vision insurance


• Paid time off and holidays


• Opportunities for career growth within Southern 441 Toyota

Why Southern 441 Toyota?
At Southern 441 Toyota, we pride ourselves on providing a supportive and dynamic work environment where you can grow your career. We’re committed to investing in our team members and giving them the tools and mentoring they need to succeed.

If you’re a dedicated individual who takes pride in your work and is eager to make a noticeable difference, apply today to join our team!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Southern 441 Toyota is an Equal Opportunity Employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.