Express Lane Service Advisor

Express Lane Service Advisor

H. E. McGonigal Cadillac Buick GMC,  part of the Chariot Automotive Group is looking to add a motivated Express Lane Service Advisor to our dynamic team!  The Express Lane Service Advisor is one of the most important people in the Service Department.  They make the first impression of what H.E. McGonigal is all about.  The Express Lane Service Advisor sets the tone for the service customer to have a good experience, by greeting them promptly, courteously and with an understanding and caring attitude.  They are responsible for scheduling oil change work and selling additional needed express products to customers.

At H.E. McGonigal we believe that employees are the key to our continued success. We’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

H.E. McGonigal is part of a growing family of dealerships that offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Job Responsibilities:

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Greet Customers in a timely, friendly manner.  Let customers who are waiting in line know that they will be helped soon.


• Schedule and route service daily to maintain maximum shop efficiency, quality and customer satisfaction.


• Constantly maintain the daily route sheet, updating status of all vehicles in the Express Lane.  


• Maintain awareness of all jobs in progress, status of repairs, delays and availability of parts, etc.


• Continuously keep the customer updated on repair needs and completion times.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer' specifications.


• Deliver vehicle to customer and answer any questions they may have.

Requirements:

• Exemplary customer service skills are a must.


• Ability to read and comprehend instructions and information.


• Ability to work and thrive in a very fast paced atmosphere.


• Previous dealership experience is helpful.


• Excellent oral and written communication skills.


• Valid driver's license with no suspensions or major violations in the last 7 years.


• Present himself or herself in a professional manner, in both appearance and actions.

Dealership Benefits:

• Competitive wages


• Paid training program


• Health, Dental, Vision, and additional benefits available


• 401k with company match


• Paid time off after 90 days


• Employee Purchase Program


• Employee Service and Parts Discount Program


• Professional working environment


• Opportunities for career advancement

Apply today to join the H.E. McGonigal Team!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER