Express Maintenance Service Advisor

EXPRESS MAINTENANCE ADVISOR

Job Summary

As a Express Maintenance Service Advisor, you will be a very important part of the customer experience in the express service lane. You are the first point of contact with our customers and will be well-versed in all vehicle maintenance, selling, and customer service. From greeting vehicle owners in the express lane to explaining the maintenance repair process, our Express Maintenance Service Advisors are true professionals who enjoy helping others in a friendly fast-paced environment. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• Work in an air-conditioned service department!


• Paid Time Off (PTO)


• Paid Holidays


• Paid Training


• Market leading compensation plan


• Medical and Dental Insurance


• AFLAC Supplemental Insurance Available


• Employee Assistance Program 


• 401K w/ matching


• Employee discounts on parts and service - from 2 dealers.


• Employee discounts for you and your immediate family to buy cars!!


• Referral program incentives-amazing incentives paid monthly to you for years for EACH referral!

Responsibilities

• Work as part of a fast-paced team to ensure that all customers receive prompt, courteous, and effective service.


• Greet customers immediately upon coming into the service department.


• The advisor will: 
  
  
  
  • Perform customer requested maintenance.
  
  
  • Present any additional services recommended by the manufacturer.
  
  
  • Help identify the benefits and value of proper maintenance.
  
  
  • Use your great communication skills to explain repairs.
  
  
  • Present estimates for customer approval.
  
  
  
  


• Efficiently distribute tasks and work to ensure efficient use of time.


• Other tasks as requested from a supervisor or manager.

REQUIREMENTS:

• Organized and MUST have a friendly personality.


• Demonstrated ability to work well with others.


• Possess a high level of self-starting initiative.


• Time management skills, including dependability and reliability.


• Good verbal and written communication skills.


• Professional, well-groomed personal appearance.


• High degree of personal and professional accountability.


• Possess an acceptable driving record and current valid driver's license. (Interested candidates must meet insurance requirements)


• Submit to a preemployment background check.

White Bear Mitsubishi welcomes all applicants and is an Equal Employment Opportunity Employer. We will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.