Express Service Advisor

Description

 
We are looking to add to our Service Advisor team at our #1 Cochran Audi Washington location!!  

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1700 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 12 years running! COME JOIN OUR WINNING TEAM.As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.What We Offer

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Company-paid short-term disability and workers’ compensation
• Company-paid term life insurance
• Competitive Pay Plan

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Express Service Advisor will greet customers while remaining actively engaged in learning the description of their needs. Team member will determine type of service required and prepare repair order. If a vehicle requires additional repairs not included in the original order then the Express Service Advisor must communicate this with the customer and request permission to perform additional work. The Express Service Advisor’s primary focus is express service (ie: oil change, tire rotations and other express work).

ESSENTIAL DUTIES

• Approaches, greets, and offers assistance or direction to any customer who enters the dealership  
• Understands and demonstrates proper usage of #1 Cochran Service Lane Process
• Advises customers about necessary service for routine maintenance
• Confers with customer about inspection results, recommend corrective procedures and prepare repair order for needed repairs
• Communicates with technician to ensure expected service and issue is understood
• Ensure customer care (CSI) and responsiveness to consumer is of top priority
• Provides a complete and accurate written cost estimate for labor and parts
• Inspects vehicle completion prior to notifying customer
• Keep in consistent contact with consumer throughout the day and responds in a timely manor to emails, phone calls and text messages
• Maintains professional appearance.
• Other tasks as assigned. 

 Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional and energetic work-style

We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention. EOE

#1 Cochran - ONE Great Place to Grow Your Career!