Express Service Advisor

Come find your forever career. We are a LOCALLY owned, family-operated company that has been in operation since 1990. We proudly offer employee discounts, a full package of benefits, and a wonderful work environment! If you're tired of working for a corporate store, we would love to show you how much better your work life can be.

Have an opportunity to live in one of the best places in the world!  Downhill or Cross-country Ski, snowmobile or snowboard in the winter. We have Whitefish Mountain Resort in our town! You can be on a chairlift 20 minutes from the dealership! Hike, camp, fish, kayak, boat on the lakes, or Visit Glacier National Park in the summer. We are only 20 minutes from the west entrance of the park! We boast about world class big game hunting as well. We truly live in an outdoor wonderland!

It's small town living around here, but we do have normal amenities and services that are nice to have. People are friendly and there is very little traffic you'll have to deal with. Our life is a little slower paced, but we still do have Walmart, Target, Costco, and most other chain stores in Kalispell 12 minutes from the dealership.

If this sounds like something you'd enjoy, we want to hear from you! Come join our family of team members; take part in this promising career path and have the chance to serve our customers.

Job Summary

The Express Service Advisor initiates automotive quick lube services following requests from customers.  Discusses the inspection provided and tire rotation recommendations with customers.

This position is not ‘remote work’ capable and requires punctual, consistent, and regular attendance for all scheduled shifts. Missed work affects the day-to-day operations of the company. This in turn negatively impacts fellow employees through lowered morale and / or lost income opportunities.

Duties and Responsibilities:

Job duties for the Express Service Advisor include but are not limited to:

• Acts as a goodwill ambassador for the dealership by promoting professionalism and displaying excellent customer satisfaction skills.


• Advises customers about necessary lube service for routine maintenance.


• Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs if any.


• Prepare repair orders on all express service requests.


• Explains the work performed and the charges to the customer.


• Handles customer complaints.


• Performs all duties in a safe manner following all company safety guidelines and policies.


• Performs other duties as requested or required.

Qualifications:

Express Service Advisor experience preferred.  Good communication skills, multi-tasking skills and computer skills a must.  High school diploma or the equivalent is required.  Must have a good driving record.

Working Conditions/Physical Requirements:

Must be able to move about the complex in all weather conditions and be able to enter and exit most types of vehicles.

Don “K” is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace.  Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.

Benefits:

• Paid Vacation and Paid Personal Leave


• Paid Holidays


• Medical, Dental, Life, Vision and Disability Insurance


• Employee Discount


• 401 (K) Retirement Plan Match


• Family Friendly Work schedules


• Employee Discounts on Services


• Great work environment


• Excellent Advancement Opportunities

Wages: $3500 to $4500 monthly